Regional Operations Manager - Alberta & Atlantic Canada

About the role

Uride is hiring a Regional Operations Manager to oversee operations across our cities in Atlantic Canada and Alberta. You’ll focus on maintaining consistent marketplace performance, optimising the balance between supply and demand, and ensuring a reliable rider and driver experience across existing cities. This role is execution-driven, with a strong emphasis on operational discipline, reporting, and continuous improvement.

What you'll do

- Own the P&L; and day-to-day operational performance across Atlantic markets, ensuring stability, reliability, and service quality.
- Be the face of Uride in the local communities that you oversee for drivers, riders, municipalities, and partners.
- Monitor and manage key marketplace metrics such as ride volume, fulfilment rate, cancellations, and driver utilisation.
- Maintain a healthy supply-demand balance through ongoing driver engagement, retention, and performance management.
- Proactively identify inefficiencies and implement process improvements to optimise performance.
- Partner with Customer Support to manage escalations and improve rider and driver satisfaction.
- Work with Marketing to support ongoing campaigns and demand consistency.
- Ensure adherence to company policies,



service standards, and regional regulatory requirements.
- Conduct regular market reviews and provide clear, data-backed recommendations to leadership.
- Travel within the region as needed to support operations and maintain local visibility.

Qualifications

- 5–7 years of experience in operations, ideally within a marketplace, ride‑sharing, logistics, or transportation environment.
- Robust experience in business operations reporting and performance tracking.
- Advanced proficiency in MS Office, especially Excel (data analysis, reporting, dashboards).
- Proven ability to manage ongoing operations across multiple locations or business units.
- Strong analytical and problem‑solving skills with a data‑driven mindset.
- Excellent communication and stakeholder management skills.
- Ability to work independently in a remote, fast‑paced environment.
- Valid driver’s licence and willingness to travel within Atlantic Canada.

Nice to have

- Experience in ride‑sharing platforms or ground passenger transportation.
- Experience managing driver or field‑based workforces.
- Exposure to regulatory or compliance requirements in transportation.

📌 Regional Operations Manager - Alberta & Atlantic Canada
🏢 Uride
📍 Canada