About Western

Since 1878, Western University has been committed to serving our communities through the pursuit of academic excellence and by providing students, faculty, and community members with life-long opportunities for intellectual, social, and cultural growth. We seek excellent students, faculty, and staff to join us in what has become known as the "Western Experience" - an opportunity to contribute to a better world through the development of new knowledge, new abilities, new connections, and new ways to make a difference.

About Us

For more than 7,350 Western students, Housing and Ancillary Services is committed to providing a first-class residence experience and high-quality townhouse and apartment accommodation for upper-year students, graduate students and families while supporting the academic mission of the University and ensuring profitability and cost effectiveness of the Housing operation. We provide thriving communities which engage our diverse student population.

Responsibilities

This posting is for a temporary full-time contract from August 24th, 2026, to January 30th, 2027. As part of our 24 hour/day staffing model, Residence Clerks provide front line service to students, parents, and guests at one or more of Western's Residences. Regular and frequent interactions with students at the front desk for room key replacement, mail pick-up, and general questions about Western and residence are the primary responsibilities of the role. Regular and frequent audits of the use of residence keys are critical to monitoring the security of the building.

Residence

Clerks are expected to be vigilant at all times and to watch who enters and exits the building, reporting any suspicious activity to residence staff or Campus Police.

Duties would include

- Handling large volume of questions from parents, guests, and students at the front desk, and/or by phone, and/or by email regarding residence
- Controling and monitoring residence access both through issuing new and spare keys to residents as well as issuing restricted keys to trades personnel




- Logging all building activity reported to the front desk and dispatch Residence Staff to investigate as deemed necessary
- Performing regular audits of restricted keys and inform Associate Director or Housing Operations Coordinators of any discrepancies immediately
- Performing regular building rounds ensuring perimeter doors are locked/unlocked at various times of the day and report any suspicious activity to a residence staff member
- Monitoring the fire alarm panel and reporting any potential problems to the Manager/Acting Manager

Qualifications Required training will be in-person August 24 to August 28, 9a-5p. Regular working schedule will start September 5. Applicants may be required to work special event dates (such as Orientation Week, Homecoming, Halloween, and St. Patrick’s Day).

Applicants must have a strong knowledge of Microsoft Windows and possess a general understanding of all Microsoft Office products. Applicants must be fluent in both written and spoken English.

Education:

- Secondary School Diploma
- 1-2 years of post-secondary education is preferred

Experience:

- Minimum 2 years customer service experience is required

Skills, Abilities & Expertise:

- Reliable, dependable and the ability to consistently work weekends and overnight shifts
- Excellent written and verbal communication skills and an ability to express ideas clearly
- Must have a strong knowledge of working in a Windows based environment
- Good computer skills; specifically Microsoft Office; strong aptitude in learning new software
- Solid customer service skills and an ability to deal with difficult people
- Ability to maintain a positive, outgoing attitude with genuine customer service orientation
- Ability to follow processes and practices with high attention to detail




- Demonstrates integrity and works in accordance with Western's policies and procedures
- Ability to multi-task and maintain an organized work environment
- Personable and courteous in working relationships with colleagues, students and the public
- Ability to prioritize and organize a fluctuating work load
- Ability to work independently and effectively as a member of the team to achieve department goals
- Ability to work in a manner that is compliant with confidentiality requirements as applicable

Why Western?

Western offers a broad and exciting variety of part-time and temporary employment opportunities with ample room for job exploration and growth. Within our beautiful campus, you are part of a progressive work environment that promotes work/life balance including access to our state-of-the-art recreation centre. Apply for an opportunity to be part of the Western community and contribute to its success!

Applying at Western

To ensure that your application is given full consideration, please complete all relevant sections of the application. In addition, you can choose to supplement your application with a cover letter and current resume. Consideration of applicants will include an assessment of previous performance, experience, and qualifications. Applicants should have oral communication skills in English.

Western Values Diversity

The University invites applications from all qualified individuals. Western is committed to employment equity and diversity in the workplace and welcomes applications from women, members of racialized groups/visible minorities, Indigenous persons, persons with disabilities, persons of any sexual orientation, and persons of any gender identity or gender expression. Accommodations are available for applicants with disabilities throughout the recruitment process. If you require accommodations for interviews or other meetings, please contact Human Resources or phone (phone hidden).

Please Note:

This position is an existing vacancy. We thank all applicants for their interest; however, only those chosen for an interview will be contacted.

📌 Residence Clerk (5-Month Contract) (London)
🏢 Western University
📍 London