KEY RESPONSIBILITIES The Resident Manager is responsible for handling day-to-day resident and tenant requests, coordinating general property upkeep such as certain cleaning-related responsibilities, conducting showings, and supporting the Property Manager with onsite operational matters. As this position is a live-in position the Resident Manager will also be on site to help facilitate in emergency situations.

Tenant Services

- Providing superior quality customer service dealing effectively and fairly with tenant requests and concerns on a timely basis, involving the Property Manager as needed;

- Attending to the tenant services phone line and email requests and ensuring response and follow up is provided up to completion;

- Proactively anticipating needs / issues and providing solutions to tenants and Property Manager concerns;

- Conducting suite inspections upon tenant move-in and move-out and determining what is tenant damage or reasonable wear and tear;

- Overseeing all aspects for rental of suites when they become vacant, including showing units to prospective tenants;

- Maintaining good tenant relations, handling and documenting tenant complaints and emergencies in the building which occur during, over, and above office hours;

- Providing emergency response and on-call assistance, as required; and

- Respectfully and capably representing the best interests of Peterson in all internal and external dealings.

Property Maintenance & Operations

- Demonstrating knowledge of the property building operations and systems to assess issues and provide accurate information to the Property Manager in resolving problems;

- Ensuring that service requests are logged appropriately;

- Attending to day-to-day management of the property;

- Maintaining interior and exterior appearance of the property;

- Cleaning of interior and exterior common areas including common hallways, service rooms, laundry room, stairs, exterior, and garbage areas;

- Ensuring all exterior areas of walkways leading to entrances and exits for residential and parkade, including ramps, are clean and free of dirt and debris, ice, and snow;

- Performing maintenance and minor renovations/repairs such as plumbing (sink & taps), heating, locks, fans, minor electrical,



changing light bulbs, touch-up painting, caulking, changing locks, filing holes in walls, minor appliance repairs and moving appliances (i.e., fridges & stoves), etc.;

- Arranging, coordinating and supervising trades work such as carpet cleaners, painters, electricians, plumbers, etc. when necessary within budget and procurement policy parameters or with the approval of the Property Manager;

- Backing up security camera files on regular basis as well as viewing in the event of theft or damage to assist the police and/or property manager to determine cause or events of such an occurrence;

- Recommending type and quantity of maintenance supplies to be stocked;

- Following proper procedures for logging and dispatching service requests and work orders; and

- Assisting with researching quotes and other information for special maintenance and capital projects as directed by the Property Manager.

Property Administration

- Ensuring all rent cheques are received and pursue delinquent rents or NSF cheques;

- Serving Termination Notices, Rent Increase Notices, and other notices as approved by the Property Manager and in compliance with Residential Tenancy Act;

- Assisting with drafting and distributing letters, notices, contracts, and other correspondence related to the administration of the property;

- Ensuring parking and storage locker rules and regulations are strictly adhered to by the residential tenants and maintain up to date records of all infractions;

- Programming entry phone, programming and troubleshooting FOB system, when necessary;

- Maintaining up-to-date MSDSs for maintenance products and adhere by the work safe rules and regulations;

- Completing incident reports as per corporate policy; and

- Maintaining up to date tenant contact information and contractor information;

- Managing the distribution of parking stalls, storage lockers,



and booking of boardroom or elevators;

- Assisting Property Managers with performing other related duties to better administer tenancies and the building;

- Assigning, checking, and maintaining the flow of work within the team;

- Interacting with the development team and ongoing developments on an as needed basis;

- Providing functional, technical direction, and /or specialty advice; and

- Consistently setting a personal example in leadership.

QUALIFICATIONS

- Academic, technical, and skilled competence

- Completion of high school diploma;

- General understanding of accounting principles and procedures; and

- Strong working knowledge of Microsoft Office.

Work Experience and Job Skills

- A demonstrated track record with 1 – 2 years’ in a related role:

- Providing quality customer service with a proven ability to multi-task and prioritize demands;

- Providing effective and efficient administration support, including answering phones, accurate and timely record keeping, processing invoices and coordinating support services;

- Diligently dealing with methods of organization and detail in performing his/ her duties;

- Demonstrating maturity, confidence and tact, particularly when dealing with difficult issues or conflict; and

- Developing positive and professional relationships with a variety of people while practicing excellent verbal and written communication skills.3.

Personal

Aptitudes

Demonstrate attributes consistent with Peterson’s Core Values

- Relationships: We value and care about our relationships and treat everyone with dignity, respect, and trust.

- Integrity: We keep our promises and hold ourselves personally accountable for delivering on our commitments, acting with honesty and fairness.

- Entrepreneurship: We continuously seek opportunities and challenge ourselves to find better ways of creating value. We believe diverse approaches, opinions, and experiences contribute to better outcomes for our stakeholders.

- Gratitude: We are grateful for the opportunities we are given. We support initiatives that affect positive change in our communities and value the skills, strengths, and perspectives of our team.

📌 Resident Manager (Toronto)
🏢 500 Bloor Street Commercial Partnership
📍 Toronto