Position Summary

Kelowna’s Gospel Mission (KGM) is a faith-based, non-profit organization walking alongside individuals experiencing homelessness and housing instability. We believe every person is on a journey toward wholeness and deserves to be met with dignity, compassion, and respect. Our work is housing-oriented and focuses on supporting people as they move toward safe, stable housing and greater wellbeing.

We serve people of all backgrounds and identities, offering care that is person-centred and grounded in the belief that hope and change are possible for everyone. Discover more about our mission and impact at www.kelownagospelmission.ca

As a Resident Support Worker (RSW) at KGM, you oversee frontline activities, ensuring a safe environment for individuals experiencing homelessness. From assisting residents with basic needs to supporting their transition, you play a vital role in upholding our core values of respect and dignity. Your contributions have a profound impact on the lives of those we serve, embodying the essence of our organization's mission and values.

Bay Ave operates an Overdose Prevention Site with supervised consumption.

Key Responsibilities

- Handles the admission, orientation and evaluation of residents’ understanding of rules; ensures ongoing enforcement of policies;
- Recording information and maintenance of client files, daily log,



and completes occurrence reports;
- Gather all equipment necessary and assist with meal services and light duty cleaning;
- Liaises with referral sources and other external agencies as needed;
- Coordinates resident care relating to security issues; may be directly involved in doing bed checks and room/personal searches;
- Providing a non-judgmental supportive environment to promote growth and empowerment;
- Performs other related tasks as required.

Position Requirements

- Specialized training and certification in mental health, addiction, counselling or trauma is an asset;
- Minimum of 3 months experience as a front-line worker with people with mental health challenges, addictions and trauma;
- Completion of High School Diploma as a minimum;
- Excellent verbal and written communication, organizational skills and the ability to maintain accurate records;
- Ability to work well with volunteers and provide direction;
- Working knowledge of Microsoft Office Suite products;
- Ability to efficiently multi-task in a quick-paced environment with attention to detail;
- This position is dependent on a Criminal Records Check (Vulnerable Sector);

This is a great opportunity to make a significant difference in the Kelowna community; we are looking forward to hearing from you!

📌 Resident Support Worker - Fri through Mon (Kelowna)
🏢 Kelowna Gospel Mission Society
📍 Kelowna