Restaurant Manager

Toscana Italian Grill – Calgary, ABFull-Time | Permanent

About the Position

Toscana Italian Grill is a family-owned Italian restaurant focused on quality food, genuine hospitality, and creating a welcoming experience for our guests.

We are looking for an experienced Restaurant Manager to join our management team. This is a hands-on leadership position for someone who enjoys working with people, developing a strong team, and being actively involved in day-to-day restaurant operations.

The Restaurant Manager will be responsible for overseeing service, supporting and developing staff, controlling labour, maintaining restaurant standards, and ensuring every shift operates efficiently.

Key Responsibilities

- Oversee daily front-of-house operations and overall restaurant service
- Lead, supervise, and support servers, hosts, bartenders, and support staff
- Maintain a strong presence on the floor during service
- Ensure guests receive friendly, professional, and attentive service
- Handle guest concerns and resolve issues professionally and promptly
- Hire, onboard, train, coach, and develop employees
- Create and manage weekly staff schedules based on forecasted business levels
- Monitor labour costs and adjust staffing according to business needs
- Conduct pre-shift meetings and communicate expectations and daily priorities
- Hold employees accountable to restaurant policies and service standards
- Address performance concerns and complete corrective action when necessary
- Maintain a positive, respectful, and professional work environment
- Coordinate closely with kitchen management to maintain strong communication between front and back of house
- Manage reservations, table flow, wait times, and dining room efficiency
- Complete opening and closing management responsibilities
- Review server cash-outs, deposits, refunds,



discounts, comps, and voids
- Monitor food and beverage quality, presentation, and consistency
- Assist with inventory counts, ordering, receiving, and waste control
- Help manage food, beverage, labour, and other operating costs
- Ensure restaurant cleanliness and organization standards are maintained
- Ensure food safety, liquor service, health, and workplace safety requirements are followed
- Identify equipment or maintenance issues and ensure they are addressed
- Assist with restaurant promotions, special events, and initiatives to increase sales
- Review guest feedback and identify opportunities to improve the restaurant
- Communicate operational concerns and opportunities to senior management
- Lead by example and assist the team wherever needed during busy periods

What We’re Looking For

- Previous restaurant management experience is strongly preferred
- Strong leadership skills with the ability to coach and motivate a team
- Excellent communication and interpersonal skills
- Solid understanding of restaurant operations and guest service
- Experience with staff scheduling and labour management
- Comfortable working with POS systems, cash handling, and daily financial controls
- Strong problem-solving and decision-making abilities
- Organized and able to manage multiple priorities in a fast-paced environment
- Ability to remain professional and composed during busy services
- ProServe certification or willingness to obtain it




- Knowledge of Alberta restaurant, liquor, health, and workplace safety requirements is an asset
- Availability to work evenings, weekends, and holidays as required

What We Offer

- Competitive salary based on experience
- Full-time, permanent position
- Consistent management schedule
- Employee dining discounts
- Opportunities for advancement within a growing restaurant group
- Support from an experienced management and ownership team
- A family-owned restaurant environment where managers have an opportunity to contribute ideas and make an impact

The Ideal Candidate We are looking for more than someone who simply supervises a shift.

The right Restaurant Manager takes ownership of the restaurant while on duty, notices problems before they become larger issues, develops their employees, communicates effectively with the kitchen and management team, and understands the importance of both guest satisfaction and financial performance.

You should be comfortable jumping in when the restaurant gets busy, whether that means helping the host stand, running food, supporting servers, speaking with guests, or solving an operational issue.

Most importantly, we are looking for someone who wants to build a strong team and contribute to the continued growth and success of Toscana Italian Grill.

Job Type: Full-time, Permanent

Schedule:

Day shifts

Evening shifts

Weekends

Holidays as required

Experience:

Restaurant Management: 2 years preferred

Licence/Certification:

ProServe Certification preferred

Work Location: In person

Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits

- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Experience:
- Managerial : 2 years (required)

Work Location: In person

📌 Restaurant Manager (Calgary)
🏢 Toscana Italian Grill on Mahogany
📍 Calgary