Company Description The Solution Hub supports newcomers, international students, and immigrant workers in building sustainable careers in Canada, from crafting their first resume to starting their first job. Based in Etobicoke, Ontario, the organization serves clients across Canada with practical career and settlement services that help bridge gaps in recognition of foreign credentials and local experience. Core services include ATS-optimized resume writing, LinkedIn profile optimization, interview preparation, job search support, and settlement guidance, with specialized assistance for early childhood education, personal support worker, and warehouse roles.

The Solution

Hub is not an immigration consultancy; for regulated immigration matters, it collaborates with licensed RCIC partners. Clients rely on The Solution Hub for clear communication, realistic guidance, and hands-on support that focuses on real outcomes rather than empty promises.

Role Description The Sales & Client Relations Executive – Immigration Services is a full time, on-site role based in Etobicoke, ON. This position focuses on generating new business, nurturing existing client relationships, and ensuring that newcomers and partner organizations receive accurate information and appropriate referrals for regulated immigration services. Day-to-day responsibilities include responding to inquiries, conducting needs assessments, presenting service options, and coordinating with licensed RCIC partners to align client expectations with compliant immigration pathways.

The role also involves managing client follow-ups,



maintaining accurate records in CRM tools, and collaborating with internal team members to improve service processes and client experience. The Executive acts as a trusted point of contact, providing clear, respectful communication and guiding clients through the steps from initial consultation to service engagement.

Qualifications

Ability to manage business relationships and maintain key accounts, demonstrating skills in Business Relationship Management and Account Management.

Strong Client Relations capabilities, including handling inquiries, resolving issues, and ensuring a positive end-to-end client experience.

Excellent Communication skills, with the capacity to explain complex information clearly and adapt messaging for diverse audiences.

Proven Relationship Building abilities, including establishing trust with newcomers, employers, and immigration partners.

Experience in sales, customer service, or client success, ideally in immigration, settlement, or related professional services.

Familiarity with Canadian immigration pathways and regulated requirements, with a commitment to working in alignment with licensed RCIC partners.

Comfort using CRM or client management systems, and basic proficiency with common office software and online communication tools.

Post-secondary education in business, communications, social services, or a related field, or equivalent relevant experience.

Ability to work on-site in Etobicoke, ON, and engage respectfully with clients from diverse cultural and linguistic backgrounds.

📌 Sales & Client Relations Executive – Immigration Services (Etobicoke)
🏢 The Solution Hub
📍 Etobicoke