Job Title: Sales Coordinator

Location: Richmond Hill, Ontario L4B 2M9 (On-Site)

Job Type: Permanent Full time

Department: Sales

Work Hours per Week: 40 hours/week

Salary: $40,000 to $45,000 Annually

About Us:

Demon Powersports is a Canadian powersports and mobility organization that supports dealers and customers with reliable products and responsive service.

We operate through three divisions: Demon Powersports, our core powersports business focused on product support, parts, and after-sales service; Demon Electric, dedicated to electric mobility solutions and dealer-ready support; and Unit Sales – Segway, focused on Segway unit sales, order management, dealer communication, and after-sales support. Across all divisions, we are committed to strong dealer partnerships, practical field-driven expertise, and consistent ownership experience from purchase through long-term support.

Job Summary:

This role is the first point of contact for clients, dealers, and visitors, ensuring a professional front-desk experience and responsive communication. The position supports day-to-day sales operations by processing orders, maintaining accurate order and customer records, and coordinating updates across Sales, Finance, Warehouse, and Customer Support. This role also manages high-volume inbound calls, routes requests efficiently, and provides general administrative and event support to keep internal workflows running smoothly.

Key Responsibilities:

- Process daily sales orders accurately and efficiently, ensuring completeness, correct pricing/details, and proper internal routing.




- Maintain clear order documentation and update order status trackers to support end-to-end sales workflow continuity.
- Coordinate with Sales, Finance, Warehouse, and Customer Support to resolve order issues (missing information, delivery timing, payment/status questions) and close the loop on next steps.
- Respond to customer and dealer inquiries promptly via phone, email, and other communication platforms, using a professional and service-focused approach.
- Provide basic order and service updates within scope, escalate complex issues to the appropriate department, and ensure follow-up is completed.
- Serve as the first point of contact for clients and visitors; greet, assist, and direct them appropriately to ensure a positive on-site experience.
- Manage high-volume inbound calls, screen requests, and route calls/messages accurately to the correct teams, maintaining professionalism and urgency.
- Maintain and update customer records, order files, communication logs, and related documentation in internal systems (CRM, shared drives, trackers).
- Ensure records are organized, current, and compliant with internal documentation standards.
- Provide general office and sales administrative support, including coordination of routine internal tasks and ad-hoc operational requests.

Qualifications:

- 1–2 years of experience in sales administration, office administration,



or customer service (B2B experience is an asset)
- Strong verbal and written communication skills, with a professional, service-oriented approach
- Proven ability to manage a high volume of inbound calls, prioritize requests, and route inquiries accurately
- Highly organized with strong time-management skills; able to meet tight deadlines in a fast-paced environment
- Detail-oriented with strong accuracy in data entry, order processing, and documentation control
- Proficient in Microsoft Office (Excel, Word, Outlook) and comfortable using CRM systems, email, and online tools
- Ability to multitask, remain composed under pressure, and follow structured workflows consistently
- Energetic and proactive phone manner, attentive listening skills, and strong writing fundamentals (grammar, clarity, tone)

Demon Powersports is committed to fostering an inclusive and accessible environment. We welcome and encourage applications from individuals with diverse backgrounds. Accommodation is available upon request throughout the recruitment process. Please inform your recruiter if you require any accommodation during the interview. Job Types: Full-time, Permanent

Pay: $40,000.00-$45,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Richmond Hill, ON L4B 2M9: reliably commute or plan to relocate before starting work (required)

Experience:
- Sales administration: 1 year (required)

Work Location: In person

📌 Sales Coordinator (Richmond Hill)
🏢 PDI
📍 Richmond Hill