Job DescriptionJewellery Sales Representative

Position Summary The Jewellery Sales Representative is responsible for delivering exceptional customer service while assisting customers in selecting fine jewellery, watches, and related products. This role requires excellent communication skills, product knowledge, and a customer-focused approach to achieve sales goals and build long-term customer relationships.

Key Responsibilities

- Welcome and assist customers in a professional and friendly manner.
- Understand customers' needs and recommend suitable jewelry, watches, and accessories.
- Demonstrate product features, quality, materials, and craftsmanship.
- Achieve individual and store sales targets.
- Build and maintain strong customer relationships to encourage repeat business.
- Process sales transactions accurately using the point-of-sale (POS) system.
- Handle customer inquiries, special orders, repairs, exchanges, and warranties professionally.
- Maintain attractive merchandise displays and ensure showcases are clean and well-organized.
- Assist with inventory counts, stock replenishment, receiving shipments, and inventory accuracy.
- Ensure all merchandise is properly tagged, secured, and displayed according to company standards.
- Follow all company policies regarding cash handling, security, and loss prevention.
- Stay informed about current jewellery trends, recent collections, gemstones, precious metals, and watch brands.
- Participate in product knowledge and sales training programs.
- Support team members and contribute to maintaining a positive work environment.

Qualifications
- High school diploma or equivalent.
- Previous retail or jewellery sales experience is preferred.




- Strong communication and interpersonal skills.
- Excellent customer service and relationship-building abilities.
- Sales-oriented with the ability to meet performance targets.
- Basic computer and POS system knowledge.
- Strong attention to detail and organizational skills.
- Professional appearance and positive attitude.
- Ability to work flexible hours, including evenings, weekends, and holidays.

Preferred Skills
- Knowledge of diamonds, precious metals, and luxury watches.
- Experience with jewellery repairs, custom orders, or appraisal services is an asset.
- Ability to work effectively in a fast-paced retail environment.
- Strong problem-solving and conflict-resolution skills.
- Multilingual communication skills are considered an asset.

Physical Requirements
- Ability to stand for extended periods.
- Good manual dexterity for handling delicate jewellery pieces.

Performance Expectations
- Meet or exceed monthly sales targets.
- Deliver outstanding customer service at all times.
- Maintain high standards of professionalism, honesty, and integrity.
- Contribute to a clean, secure, and welcoming store environment.
- Follow all company policies, procedures, and health and safety requirements.

Compensation
- Competitive hourly wage or salary.
- Sales commission and performance incentives (where applicable).
- Employee discounts.
- Training and career development opportunities.
- Other benefits as provided by company policy.

Reports To Store Manager / Sales Manager

Employment Type

Full-Time / Part-Time/ Contract

Pay: $35,200.00-$45,000.00 per year

Benefits

- Flexible schedule
- On-site parking
- Store discount

Work Location: In person

📌 Sales Representative (Brampton)
🏢 Goodtime jewellers
📍 Brampton