We call it Customer Success Guides, because that is what we do!

Type of Position: Full-time Sales and Customer Success.

Schedule:

- Monday to Friday 8:30 am to 5:00 pm shifts IN OFFICE (seasonal late shifts from 10:00 am-7:00 pm)
- Saturday as seasonal demand dictates from 9:30 am- 1:00 pm

Minimum Hourly Salary: $19-$20.00 per hour (minimum base plus commission and bonuses for hitting targets! Pay for Performance salary scale increases after probation period. Actual Customer Success team members are earning between $52250.00 to $72400 per year which includes hourly base pay plus bonuses, benefits and other incentives and compensation throughout the year. We are seeking to hire a sales hunter with a positive attitude and knack for WOWing customers! However, international candidates will not be accepted, this position is in-office in Concord, Ontario.

LawnSavers is an innovative lawn care company taking a fresh approach to the green industry. We are an employee-first company that builds and maintains great-looking, healthy landscapes in an environmentally responsible manner, all while building careers for our team. We use technology to streamline operations and improve communications to provide exceptional employee and customer experience.

LawnSavers was voted the "Best company to work for" in the industry for 2022, 2023 and 2024; and earned "Employer of Choice" from Landscape Ontario!

We pride ourselves on this honor that was achieved by exhibiting our Core Values every day.

Our Core Values are: Do the Right Thing, Empowerment, Family, Humility, Integrity, Safety,



and We Step Up! Our customer service-focused team continues to win numerous awards from Homestars, Top Choice Awards, and the Consumer Choice Awards.

Working with LawnSavers means top compensation with pay for performance, respect from your employer, opportunities to advance, great tools, a phenomenal group of people to work with, and plenty of engaging, rewarding work. The Customer Success Guide is designed for you to flourish and grow on a career path with excellent opportunities for growth.

Some companies are just different in a very good way… come grow with us!

Benefits available for the Customer Success Guide:

- Extensive Medical, Prescription, and Dental Benefits program
- Life Insurance
- Paid Stat Holidays
- Paid Volunteer days
- Tuition reimbursement program
- 1st time home buyers/RSP savings program with company matching
- Actual Customer Success team members are earning between $52250.00 to $72400 per year which includes hourly base pay plus bonuses, benefots and incentives throughout the year
- Rapid-paced, fun, flexible, and dynamic work environment
- Company events
- Recognition awards
- Year-round employment with full-time hours and growth opportunity

Responsibilities of the Customer Success Guides:

- Learning and executing our sales process




- Ability to accurately maintain client interaction within our CRM and solve client issues effectively
- Effectively communicating and setting clients' expectations via phone, email, and text interactions
- Honest and straightforward communication with both clients and colleagues
- Meeting or exceeding weekly sales goals
- At all times Making our Customers say WOW!

Requirements of the Customer Success Guides:

- Minimum of 1 year of sales experience in a call center
- Professional and enthusiastic telephone manners
- Ability to read, write, and speak English proficiently
- Ability to perform business math
- Be a tech-savvy individual with good computer skills

Qualifications of the Sales Representativ:

- Goal Driven
- Ability to know when to ask for help
- Ability to problem solve and communicate effectively
- Confidence, Empathy, and enthusiasm
- An eagerness to make Customers say WOW!
- Team player, but also the ability to work independently

Keywords: sales representative, sales, customer service, call center, lawn, green industry, green, environment, lawn care, landscaping Customer retention, Customer service, Conflict resolution, Sales proficiency, Upselling and cross-selling, Customer engagement

Call center operations, Performance metrics, CRM software (like Salesforce, HubSpot, etc.)

Telephone etiquette

Role-Specific Keywords:

Customer service representative

Sales representative

Account manager

Client relations

Customer care specialist

Technical support agent

Retention specialist

Inbound sales agent

Home service

Solutions specialist

📌 Sales Representative (Concord)
🏢 LawnSavers Plant Health Care
📍 Concord