Senior Account Director, Retail & Commercial Operations

Toronto, ON | In Office

$150,000–$200,000 Total Compensation

Our client is looking for a Senior Account Director, Retail & Commercial Operations to take on a critical leadership role overseeing a significant enterprise retail relationship and broader commercial client portfolio.

This is not a traditional account management position. The successful candidate will have end-to-end ownership across executive client relationships, operational delivery, financial performance, team leadership and portfolio growth , while helping evolve how high-volume retail content and production services are delivered.

The ideal candidate brings the executive presence to lead strategic conversations with senior client stakeholders, but is equally comfortable rolling up their sleeves, getting into the operational details and helping their team solve problems. We are looking for a practical, hands-on leader who understands the realities of high-volume retail production and knows how to move seamlessly between strategy and execution.

What You’ll Do

- Own and strengthen senior client relationships across a major enterprise retail account and additional commercial clients.
- Lead a team of approximately 5–8 direct reports , including Account Managers and client-service professionals.
- Oversee the performance of complex, high-volume programs spanning print, digital, e-commerce, retail and omnichannel content production .
- Provide senior oversight across account management, project management, creative, studio, production, digital, photography, data and quality assurance teams.
- Own portfolio performance, including revenue, margin, forecasting,



retention, pricing, scope management and growth .
- Establish strong operational processes and accountability to ensure work is delivered on time, on budget and to the expected quality standards.
- Identify opportunities to expand existing client relationships across areas such as e-commerce content, digital asset management, retail media, photography and data-driven production.
- Lead executive presentations, business reviews, strategic planning sessions, renewals and major commercial discussions.
- Partner cross-functionally to improve workflows and introduce technology, automation and AI-enabled production solutions.
- Coach and develop the account team while creating a culture of ownership, accountability and proactive problem-solving.

What We’re Looking For

- Approximately 12+ years of progressive experience across senior account leadership, client operations, integrated service delivery, production or a related environment.
- Significant experience supporting large-scale retail, CPG, marketing services, content production or enterprise client portfolios .
- Strong understanding of retail marketing and production across print, digital, e-commerce and omnichannel environments .
- Demonstrated ownership of revenue, margin, forecasting, client retention and account growth.




- Experience leading multidisciplinary teams in complex, matrixed environments.
- Strong operational understanding — you know what it takes to actually deliver the work, not just manage the client relationship.
- Experience with retail media, e-commerce content, photography, digital asset management or content technology would be highly valuable.
- Executive-level communication skills and confidence navigating senior client relationships, strategic meetings and challenging conversations.
- A servant-leadership mentality : hands-on, pragmatic, low-ego and willing to jump in wherever needed.
- A robust sense of ownership and accountability, with the ability to give capable teams autonomy while remaining available when they need leadership.
- Experience within a retail-focused production organization, integrated agency, managed-service environment or retailer-side marketing/content operation is particularly relevant.

This position is based in Toronto and is considered an in-office role . The environment offers a degree of practical flexibility for a trusted senior leader who is delivering results, while maintaining a strong in-person presence with the team. This is an excellent opportunity for someone who wants to own a significant retail portfolio, lead and develop a strong team, influence senior-level decisions and help shape the future of a large-scale content and production operation.

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This job posting is for a current vacancy with our client

📌 Senior Account Director (Toronto)
🏢 Robert Half
📍 Toronto