Department:

Digital Solutions The Opportunity

As a Senior Cloud Support Specialist, you will represent the organization in client-facing activities. You’ll ensure service excellence by supporting onboarding and certification, coordinating stakeholder needs, and resolving complex technical and operational issues.

Key Responsibilities

- Single point of contact for platform service requests

- Deliver 2nd/3rd level technical support covering functionality, troubleshooting, and usage

- Conduct root cause analysis for recurring issues and implement preventative measures

- Act as escalation point for high-priority incidents, ensuring timely resolution and communication

- Monitor applications, alerts, and connections to maintain transaction reliability

- Perform functional testing prior to production release, ensuring compliance with requirements

- Apply ITSM practices (Incident, Problem, Change Management) for consistent support delivery

- Coordinate onboarding, testing, and certification directly with stakeholders

- Maintain documentation and knowledge base while contributing to continuous improvement initiatives

- Ensure compliance with SLAs and escalation procedures

Essentials





- Bachelor’s degree in Computer Science or equivalent professional experience

- Minimum 5 years in IT, ideally within financial services technology

- Robust ability to resolve complex issues under pressure

- In-depth understanding of AP/AR processes, payment workflows, and reconciliation

- Proven experience in payment processing with regulatory compliance

- Proficiency in SWIFT iso15022/20022 standards and related formats

- Hands-on exposure to TMS, ERP systems, and payment gateways

- Excellent communication skills—able to simplify technical details for stakeholders

- Strong problem-solving, prioritization, and multitasking skills

Preferred

- Knowledge of trade and post-trade processes (equities, fixed income, ETFs, fund orders)

- Experience with asset financing and treasury management practices

- Familiarity with automation tools for AP/AR (cash flow forecasting, liquidity management, intercompany funding, banking relationships)

- Willingness to work on a shifting schedule

Job Type:

Contract

Job Location:

Toronto

📌 Senior Cloud Support Specialist (Toronto)
🏢 AspiringIT
📍 Toronto