Area(s) of interest: Advisory services, Call centres
As a Senior Customer Service Representative on the Épargne Placements Quebec team in Quebec City, you will answer client questions about savings products and the website, promoting EPQ products and encouraging digital self‑sufficiency.
Responsibilities
- Take calls from clients
- Assist clients with savings products and services (such as savings accounts, RRSPs, TFSAs, or RRIPs)
- Promote EPQ products
- Encourage the use of the EPQ website
- Manage a high volume of calls during peak periods
Schedule
The call centre is open Monday to Friday, 8:30 a.m. to 5:00 p.m. This is a full‑time position of 37.5 hours per week.
Team
Our team of 20 people values passion, collaboration, and knowledge sharing.
Training and Development
You will begin with on‑the‑job training, learn about our products and technologies, and receive ongoing coaching and a career development plan.
Requirements
- High school diploma
- Customer service and advisory experience
- Ability to promote a product and service
- Solid attention to detail and accuracy
- Team spirit and the ability to adapt to frequent changes
- Ability to handle a high volume of calls
- Health and wellness program, including many options
- Employee Share Ownership Plan
- Employee and family assistance program
- Preferential banking services
- Involvement in community initiatives
- Virtual sleep clinic
We welcome all candidates!
We provide accessibility measures throughout the recruitment process. If you require accommodations, please let us know during our initial conversations.
📌 Senior Customer Service Representative (Quebec City)
🏢 Banque Nationale du Canada
📍 Quebec City
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