Lead incident management efforts at Aviso as a Senior Incident and Problem Manager. Drive timely service restoration and enhance ITIL processes in a energetic financial services environment.

This senior role reports to the Director of Service Delivery & Ops Governance. You will spearhead end-to-end IT incident management to ensure operational resilience and continuous improvement within the Technology Ops & Support Partners team. The position involves collaboration with cross-functional teams, effectively reducing disruptions and improving accountability in service delivery.

Key Responsibilities:



• Oversee the entire incident lifecycle from escalation to resolution • Coordinate major incident communications with stakeholders • Conduct post-incident reviews and root cause analyses • Manage the problem management process for recurring issues • Ensure production readiness for significant operational releases

Requirements: • Bachelor's in Information Technology or similar field • 5+ years in IT operations or incident management • Proven experience in a high-availability enterprise • Strong knowledge of ITIL best practices • Excellent communication and crisis management skills

Enhance your career while ensuring service excellence at Aviso, where ITIL practices and incident management skills are essential.

📌 Senior Incident Manager at Aviso (Toronto)
🏢 Aviso Wealth
📍 Toronto