- Scaled Customer Success owns the onboarding, activation, and growth of Ramp’s self-service customers

- We are placing a big bet on the belief that there is significant untapped potential in our self-service accounts

- As an early member of the team, you will have the opportunity to help build and refine Ramp’s International Customer Success team and define the scaled customer implementation motion to drive activation

- Become an expert in the full range of integration and configuration options for Ramp’s suite of products, and in turn drive efficient, thorough, and complete onboarding of new Ramp customers at scale

- Directly own micro-SMB and SMB accounts 1:1, ensuring they can fully onboard onto Ramp in 60 days and <2 calls

- Balance priorities and multiple tasks supporting implementation, follow-up, and proactive outreach

- Partner closely with the Product team to ensure customer feedback and pain points are heard, reviewed, and prioritized when needed

- Identify areas of opportunity where we could automate and scale the onboarding process to cover more clients

- Help us maintain an industry-leading satisfaction rate with our customers





- Have the ability to grow, develop, and learn in a fast-paced, start-up setting

Benefits

- Comprehensive medical, dental, and vision insurance

- One Medical Membership
- 401(k) including an employer match

- Parental leave

- Monthly wellness stipend

- Unlimited PTO

- Pet Insurance

- WFH stipend
- Relocation support to move to NYC- Experience owning a high-volume book of business of 100+ customers at a time

- Exceptional project management and time management skills

- Ability to anticipate customers’ needs and position product solutions accordingly

- Proven track record meeting weekly or monthly KPIs

- Excellent verbal and written communication skills

- Desire for ownership and growth in the role over time

- Experience with financial services sales

- Minimum 3 years of experience in sales, customer success, or product operations in a B2B organization

- Experience with accounting software (e.g. Netsuite, QuickBooks, Xero, Sage) and/or Accounting (CPA)

- Experience at a high-growth startup

📌 Senior Scaled Customer Activation Manager (Canada) (Toronto)
🏢 RAMP
📍 Toronto