DEPARTMENT: Food & Beverage

POSITION TITLE: Server The role of Food and Beverage Server at the Kelowna Golf and Country Club is to guarantee the complete satisfaction of members at all times and to promote a safe and efficient working environment. You are responsible for guaranteeing exceptional customer service. As a server you are charged with providing an excellent experience for all members and their guests

Your duties as a server include but are not limited to:

· Respect all members and fellow staff members.

- Provides professional and courteous service to meet the membership’s needs in various areas of the Club, Banquets and Special Functions.
- Provide friendly, professional service, maximizing member’s enjoyment of their dining experience.

· Smile and be polite, make eye contact and use member’s name. · Be presentable and professional o Uniforms must be worn in member areas of the club when clocked in.

o Keep uniform neat and tidy, be presentable.

o Shoulder length hair or longer must be tied back/up and kept tidy.

· Greet and seat members and their guests. Follow the “table service guide.”

o Be aware of all dining areas of the Club

· Maintain health and safety standards.

· Deliver food and beverages efficiently to members and their guests.





· Have adequate working knowledge of Jonas POS system and navigating menu screens.

- Make sure sales are calculated correctly, credit cards are processed properly, and cash-out is done to specifications.

· Be aware of, and communicate to guests, any food and bar specials. Have thorough knowledge of menu items, preparation time and techniques. · Work efficiently with kitchen staff to rectify any problems or mistakes. Communicate with all employees in a precise, polite and effective manner.

· Complete daily tasks assigned by the supervisor on duty or manager.

· Be self- motivated. Ensure the server stations are properly and adequately stocked.

· Handle situations or conflict among members or staff in a calm and confident manner, retaining professionalism at all times.

· Assist in other departments of clubhouse as needed. Other duties as assigned.

Online applications only please. no phone calls or walk-ins accepted.

Job Types: Full-time, Part-time, Seasonal

Pay: $18.25 per hour

Perks

- Employee assistance program
- Extended health care
- On-site parking

Licence/Certification:
- Serving It Right (required)

Location:
- Kelowna, BC V1Y 4P4 (required)

Work Location: In person

📌 Server (Kelowna)
🏢 Kelowna Golf u0026 Country Club
📍 Kelowna