Union/Affiliation

C.U.P.E. Local 3338

Pay range

$27.08 hourly plus 14% in lieu of benefits

SFU Department Descr

IT Service Desk

Position Grade

6

of openings:

15

Biweekly Hours

varies

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU IT Services empowers the university to thrive and innovate through the effective use of data and technology and is focused on improving the digital experience for our students, faculty, researchers and staff. Join our growing team as we build current solutions and services to support SFU’s academic and research mission.

About the Role





Provides support and assistance to clients (students, faculty and staff) of IT Services as well as external customers in audio visual technologies, minor hardware and software issues and network connectivity. Provides support in ensuring the timely setup, operation and teardown of classrooms and events according to the client’s requests while ensuring quality customer service and professionalism. Responsible for logging, prioritizing, documenting, and actively resolving incidents and client requests for service, as well as proper management and quality control of audiovisual inventory.

Maintains client satisfaction with IT service delivery by ensuring timely and effective resolution of client issues.

Full

📌 Service Desk Technician (Burnaby)
🏢 Simon Fraser University
📍 Burnaby