Chatime Castlemore is seeking an exceptional, motivated, and results-driven Store Manager to lead our team. This role is ideal for someone who is passionate about developing people, delivering outstanding customer experiences, and taking full ownership of store performance in a fast-paced environment.

As the Store Manager, you will be responsible for the overall success of the store by leading daily operations, coaching and developing your team, maintaining exceptional operational standards, and driving sales, profitability, and customer satisfaction. You will work closely with ownership to continuously improve systems, uphold Chatime standards, and build a high-performing culture rooted in accountability, teamwork, and excellence.

Schedule & Availability

This is a full-time position (40–44 hours per week) requiring:

- Open availability Monday through Sunday
- Ability to work opening and closing shifts
- Availability on weekends and holidays
- Flexibility to work varying schedules based on business needs

Key Responsibilities
- Lead, motivate, and develop a high-performing team while fostering a positive, accountable workplace culture.
- Ensure every customer receives exceptional service by maintaining the highest standards of quality, cleanliness, and hospitality.
- Oversee all daily store operations, ensuring efficiency, consistency, and compliance with company policies and procedures.
- Recruit, train, coach, schedule, and evaluate team members to support their growth and performance.
- Manage inventory, ordering, receiving, and cost controls while minimizing waste and maximizing profitability.
- Monitor labour, sales, and key performance indicators to achieve operational and financial goals.
- Ensure food safety, equipment maintenance,



and overall store organization meet or exceed company standards.
- Resolve customer concerns professionally while identifying opportunities to improve the customer experience.
- Identify operational challenges, implement solutions, and continuously improve store performance.
- Maintain clear communication with ownership by providing updates, reporting issues, and recommending improvements.
- Lead by example and consistently demonstrate professionalism, initiative, and accountability.

Qualifications
- Previous management experience in retail, quick-service restaurants, food service, or hospitality.
- Proven ability to lead, coach, and develop high-performing teams.
- Strong leadership, communication, organizational, and interpersonal skills.
- Excellent problem-solving and decision-making abilities.
- Highly organized with the ability to prioritize and manage multiple responsibilities.
- Self-motivated, dependable, and committed to achieving results.
- Must possess a valid driver's licence and have access to a personal vehicle.
- Proficiency with Microsoft Office and basic computer applications is considered an asset.

What We Offer
- Competitive salary
- Performance-based bonus opportunities
- Career growth and advancement opportunities
- A supportive leadership team committed to your success
- The opportunity to make a meaningful impact on a growing business

Apply Today If you're passionate about leadership, operational excellence, and developing great people, we'd love to hear from you. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Job Types: Permanent, Full-time

Pay: $65,000.00-$70,000.00 per year

Perks

- On-site parking

Work Location: In person

📌 Store Manager (Markham)
🏢 Chatime Markham and Steeles
📍 Markham