Union/Affiliation

C.U.P.E. Local 3338

Pay range

$30.67 hourly plus 14% in lieu of benefits

SFU Department Descr

Residence and Housing

Position Grade

8

of openings:

1

Biweekly Hours

70

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.

Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, productive and effective manner.

About the Role

Reporting to the Associate Director, Housing Admissions and Occupancy, reviews,



evaluates and processes applications, following established policies to fill residence rooms each term as well as during the term as vacancies arise, including assessing the eligibility of applicants and enrollment checks. Provides information to prospective and current students (international and domestic; undergraduate and graduate) on the different policies and procedures governing eligibility and application processes. Prepares and sends communication for housing offers, confirmations, fees, and cancellations.

Assigns and reassigns residence rooms to manage optimum occupancy to meet departmental goals and critical deadlines. Accurately processes financials for each resident; creates and posts charges for all residents each term; audits charges to ensure accurate billing; calculates prorated adjustments and credits; administers payment plans, fee deferral requests; and administers accounts receivable for in room residents. Accountable for accurate maintenance of student housing database: ensuring accurate records for statistical analysis and enrollment management.

Responds to diverse and complex in-person telephone, email, chat inquiries from students, campus partners, and other housing services team members relating to accounts, applications or room assignments. Maintains and builds online student facing web portal for applications and housing processes.

Full

📌 Student Occupancy Specialist (Burnaby)
🏢 Simon Fraser University
📍 Burnaby