SUPERVISOR (Front of House) - Part-time (Weekends / Weeknights)

Something different is happening at City Centre Park! ...and we are looking for people that want to be part of the change.

We’re looking for passionate and service-driven leaders to join our team at Langford Lanes and City Centre Grille - where great food, fun, and unforgettable experiences come together. As a supervisor, you’ll play a pivotal role in shaping the guest experience and leading a team that thrives on excellence.

This role goes far beyond overseeing daily operations. You’ll be the heartbeat of our front of house team - mentoring staff, resolving guest concerns with professionalism and warmth, and ensuring every interaction reflects our commitment to outstanding service. Whether it’s coordinating a busy dining shift, serving tables, supporting special events, or creating a welcoming atmosphere, your leadership sets the tone.

If you're approachable, proactive, and excited to lead in a fast-paced, high-energy environment where guests come to connect, celebrate, and unwind - we’d love to hear from you.

Reporting to the Hospitality & Guest Services Manager, this supervisor role supports customer-facing operations across the Front of House (FOH). This hands-on role assists in the day-to-day operations of several venues including the City Centre Grille, Langford Lanes, and Patio 37.

This role contributes to maintaining high standards of customer service and a welcoming guest environment across all touchpoints. Responsibilities include supporting staff on shift, ensuring service protocols are followed, overseeing guest interactions, enforcing policies and procedures, providing food/drink service to customers, and serving as a key resource for both guests and team members.

The position requires proactive problem-solving, a service-first mindset, and the ability to collaborate across departments to facilitate smooth operations. The supervisor responds to guest inquiries and concerns, ensures that we are compliant with all mandated operational protocols (responsible beverage service, etc.) and promotes a positive workplace culture through open communication, meaningful support, and collaborative “team first” approach.

TYPICAL DUTIES AND RESPONSIBILITIES:

Leadership & Supervision

· Oversee daily operations under the direction of the management team, including staff supervision, guest flow management, and enforcement of service standards.



Responsibilities also include promptly resolving operational issues, supporting team development, reinforcing company policies, and fostering a collaborative, guest-focused environment.

· Monitor and oversee daily activities across all service areas, including City Centre Grille, Langford Lanes, and Patio 37. In addition, this role may be called in to resolve concerns in PlayZone, Mini-Golf, Recreational Programming, and the Eagle Ridge Community Centre.

· Provide active supervision of staff and daily operations, cultivating a collaborative work environment that emphasizes accountability, professionalism, and ongoing improvement.

· React to changing business volume and adjust coverage needs, as required.

· Provide consistent feedback to team members, reinforce service standards, and help resolve performance concerns.

· Contribute to team development by encouraging best practices, promoting a positive atmosphere, and providing routine coaching to staff.

Process Improvement

· Respond promptly to guest concerns and service disruptions in a positive, solutions-oriented manner, escalating to management when required.

· Observe daily service operations and report workflow challenges.

· Provide comprehensive training in standard service protocols to promote consistency, enhance service quality, and support operational efficiency across all areas of the business.

Miscellaneous

· Perform the duties of any role on the team (server, bartender, customer service representative, host, etc.) as needed. Deliver hands-on support during peak periods to sustain service efficiency, assist team members, and ensure a seamless guest experience. Proactively manage high-volume demands while reinforcing team collaboration and maintaining smooth operational flow.

· Educate team members on liquor control regulations and licensing requirements, ensuring consistent compliance through ongoing training, clear communication, and reinforcement of best practices.





· Review cash-outs to verify accuracy and ensure compliance with established financial procedures and controls.

· Complete shift-related checklists, logs, and compliance records (responsible beverage service, etc.).

REQUIREMENTS

· Serving it Right certification (or willing to obtain).

· Proven experience in a front-of-house setting within a restaurant or other hospitality-based service industry.

· Strong organizational and time management skills.

· Strong leadership skills with the ability to train, mentor, and supervise staff.

· Demonstrated excellence in customer service, with the ability to proactively resolve guest concerns, deliver memorable experiences, and cultivate long-term customer loyalty through personalized and attentive engagement.

· Strong interpersonal and communication skills.

· The successful candidate must provide a satisfactory Criminal Reference Check.

WORKING CONDITIONS

This position calls for a proactive and adaptable individual who thrives in a dynamic, multi-venue environment. As a Front of House Supervisor, you'll oversee and support operations across several distinct facilities within the City Centre Park Complex - including food and beverage outlets, recreational venues, and guest experience zones.

Success in this role hinges on your ability to remain highly engaged with frontline teams and actively involved in day-to-day service delivery. The supervisor is not stationed at a desk; instead, they take a mobile and hands-on approach - frequently moving throughout the complex to assist staff, monitor service quality, respond to guest needs, and resolve operational challenges in real time.

This is a physically active position that requires regular walking, standing, and interacting with multiple departments across a shift. The ideal candidate demonstrates natural leadership in fluid environments, maintains a strong customer service presence, and is comfortable prioritizing tasks on the go while staying calm and collected during peak periods.

DISCLAIMER

This description has been designed to indicate the key responsibilities of the job and the nature of the work performed by this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and tasks required of employees assigned to this job.

Job Type: Part time

Pay: $20.00-$25.00 per hour

Benefits

- Discounted or free food
- On-site parking
- Store discount

Work Location: In person

📌 Supervisor (Front of House) (Langford)
🏢 City Centre Park
📍 Langford