SME

- Microsoft Azure
- IaaS, Azure Kubernetes Service Canada Job Description SME
- Microsoft Azure
- IaaS, Azure Kubernetes Service Mississauga, Ontario

Job Summary

Senior Dev Ops Specialist Key Skills & Responsibilities: Dynatrace Observability — Actively monitors cloud-native and serverless applications using Dynatrace dashboards, service-flow views, distributed tracing, and Davis AI for root cause analysis across Lambda, API Gateway, databases, and queues.
Alert Tuning & Noise Reduction — Tuned Dynatrace alerts using symptom-based detection, anomaly baselines, and maintenance windows — significantly improving signal quality and reducing alert fatigue for on-call teams. Open Shift Administration — Manages Open Shift environments end-to-end including namespaces, routes, operators, RBAC/SCC policies, health probes, autoscaling, resource quotas, and production troubleshooting.
Ansible Automation — Builds reusable Ansible playbooks, roles, and modules integrated with CI/CD pipelines for server configuration, patching, certificate updates, middleware deployment, and controlled production rollbacks with idempotency checks.
Operational Excellence & SRE Practice — Defined SLIs/SLOs covering availability, latency, error rate, and queue age; created runbooks and automated recovery workflows; managed change execution via Service Now; and maintained Confluence documentation for SOPs and implementation guides.
Akamai & Cross-Team Collaboration — Participated in Akamai DNS, CDN, and edge security deployments while coordinating across Dev Ops, Infrastructure, Security, and Application teams using Agile and ITIL practices. Administer Open Shift/Kubernetes platforms, including security, scaling, and troubleshooting.
Develop Ansible automation for deployments, patching, configuration management, and operational tasks. Implement Dynatrace monitoring, alerting, observability, and root cause analysis. Define SLIs/SLOs, maintain runbooks, and drive SRE best practices.

Manage production changes through Service Now and support operational excellence initiatives. Collaborate with Dev Ops, Infrastructure, Security, and Application teams. Support Akamai CDN, DNS, and Edge Security solutions. Required Skills: Open Shift, Kubernetes, Ansible, Dynatrace, CI/CD, Service Now, Linux, SRE, Akamai, Agile, ITIL.

Key Responsibilities

Senior Dev Ops Specialist Key Skills & Responsibilities: Dynatrace Observability — Actively monitors cloud-native and serverless applications using Dynatrace dashboards, service-flow views, distributed tracing, and Davis AI for root cause analysis across Lambda, API Gateway, databases, and queues.
Alert Tuning & Noise Reduction — Tuned Dynatrace alerts using symptom-based detection, anomaly baselines, and maintenance windows — significantly improving signal quality and reducing alert fatigue for on-call teams. Open Shift Administration — Manages Open Shift environments end-to-end including namespaces, routes, operators, RBAC/SCC policies, health probes, autoscaling, resource quotas, and production troubleshooting.
Ansible Automation — Builds reusable Ansible playbooks, roles, and modules integrated with CI/CD pipelines for server configuration, patching, certificate updates, middleware deployment, and controlled production rollbacks with idempotency checks.
Operational Excellence & SRE Practice — Defined SLIs/SLOs covering availability, latency, error rate,



and queue age; created runbooks and automated recovery workflows; managed change execution via Service Now; and maintained Confluence documentation for SOPs and implementation guides.
Akamai & Cross-Team Collaboration — Participated in Akamai DNS, CDN, and edge security deployments while coordinating across Dev Ops, Infrastructure, Security, and Application teams using Agile and ITIL practices. Administer Open Shift/Kubernetes platforms, including security, scaling, and troubleshooting.
Develop Ansible automation for deployments, patching, configuration management, and operational tasks. Implement Dynatrace monitoring, alerting, observability, and root cause analysis. Define SLIs/SLOs, maintain runbooks, and drive SRE best practices.

Manage production changes through Service Now and support operational excellence initiatives. Collaborate with Dev Ops, Infrastructure, Security, and Application teams. Support Akamai CDN, DNS, and Edge Security solutions. Required Skills: Open Shift, Kubernetes, Ansible, Dynatrace, CI/CD, Service Now, Linux, SRE, Akamai, Agile, ITIL.

Skill Requirements

Senior Dev Ops Specialist Key Skills & Responsibilities: Dynatrace Observability — Actively monitors cloud-native and serverless applications using Dynatrace dashboards, service-flow views, distributed tracing, and Davis AI for root cause analysis across Lambda, API Gateway, databases, and queues.
Alert Tuning & Noise Reduction — Tuned Dynatrace alerts using symptom-based detection, anomaly baselines, and maintenance windows — significantly improving signal quality and reducing alert fatigue for on-call teams. Open Shift Administration — Manages Open Shift environments end-to-end including namespaces, routes, operators, RBAC/SCC policies, health probes, autoscaling, resource quotas, and production troubleshooting.
Ansible Automation — Builds reusable Ansible playbooks, roles, and modules integrated with CI/CD pipelines for server configuration, patching, certificate updates, middleware deployment, and controlled production rollbacks with idempotency checks.
Operational Excellence & SRE Practice — Defined SLIs/SLOs covering availability, latency, error rate, and queue age; created runbooks and automated recovery workflows; managed change execution via Service Now; and maintained Confluence documentation for SOPs and implementation guides.
Akamai & Cross-Team Collaboration — Participated in Akamai DNS, CDN, and edge security deployments while coordinating across Dev Ops, Infrastructure, Security, and Application teams using Agile and ITIL practices. Administer Open Shift/Kubernetes platforms, including security, scaling, and troubleshooting.
Develop Ansible automation for deployments, patching, configuration management, and operational tasks. Implement Dynatrace monitoring, alerting, observability, and root cause analysis. Define SLIs/SLOs, maintain runbooks, and drive SRE best practices.

Manage production changes through Service Now and support operational excellence initiatives. Collaborate with Dev Ops, Infrastructure, Security, and Application teams. Support Akamai CDN, DNS, and Edge Security solutions.



Required Skills: Open Shift, Kubernetes, Ansible, Dynatrace, CI/CD, Service Now, Linux, SRE, Akamai, Agile, ITIL.

Other Requirements

Senior Dev Ops Specialist Key Skills & Responsibilities: Dynatrace Observability — Actively monitors cloud-native and serverless applications using Dynatrace dashboards, service-flow views, distributed tracing, and Davis AI for root cause analysis across Lambda, API Gateway, databases, and queues.
Alert Tuning & Noise Reduction — Tuned Dynatrace alerts using symptom-based detection, anomaly baselines, and maintenance windows — significantly improving signal quality and reducing alert fatigue for on-call teams. Open Shift Administration — Manages Open Shift environments end-to-end including namespaces, routes, operators, RBAC/SCC policies, health probes, autoscaling, resource quotas, and production troubleshooting.
Ansible Automation — Builds reusable Ansible playbooks, roles, and modules integrated with CI/CD pipelines for server configuration, patching, certificate updates, middleware deployment, and controlled production rollbacks with idempotency checks.
Operational Excellence & SRE Practice — Defined SLIs/SLOs covering availability, latency, error rate, and queue age; created runbooks and automated recovery workflows; managed change execution via Service Now; and maintained Confluence documentation for SOPs and implementation guides.
Akamai & Cross-Team Collaboration — Participated in Akamai DNS, CDN, and edge security deployments while coordinating across Dev Ops, Infrastructure, Security, and Application teams using Agile and ITIL practices. Administer Open Shift/Kubernetes platforms, including security, scaling, and troubleshooting.
Develop Ansible automation for deployments, patching, configuration management, and operational tasks. Implement Dynatrace monitoring, alerting, observability, and root cause analysis. Define SLIs/SLOs, maintain runbooks, and drive SRE best practices.

Manage production changes through Service Now and support operational excellence initiatives. Collaborate with Dev Ops, Infrastructure, Security, and Application teams. Support Akamai CDN, DNS, and Edge Security solutions. Required Skills: Open Shift, Kubernetes, Ansible, Dynatrace, CI/CD, Service Now, Linux, SRE, Akamai, Agile, ITIL.

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products.

We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026totaled $14.8billion.

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📌 SME - Microsoft Azure - IaaS, Azure Kubernetes Service (Mississauga)
🏢 HCL Technologies
📍 Mississauga