Frontier Networks is a rapidly growing telecommunications company specializing in innovative networking solutions. We provide businesses with reliable internet, managed services, and cutting-edge infrastructure. Our team is built on collaboration, efficiency, and a drive to deliver exceptional customer experiences.

Key Responsibilities

- Provide first-level technical support via phone, email, and ticketing system.
- Monitor, log, and track incidents to ensure timely resolution.
- Troubleshoot basic network issues (LAN/WAN, Wi-Fi, VPN, VoIP). Assist customers with hardware/software setup and connectivity.
- Escalate unresolved or complex issues to Tier 2/Tier 3 teams with detailed notes. Document all issues, troubleshooting steps, and resolutions in the ticketing system.
- Maintain high levels of customer satisfaction through explicit communication and professional support.
- Participate in shift rotations and ensure adherence to service-level agreements (SLAs). Qualifications

As a Tier 1 Network Support Analyst, you will be responsible for providing frontline technical support for customers experiencing network-related issues. You’ll handle inbound tickets, perform initial diagnostics, and escalate more complex issues to higher-tier teams when necessary.



This position is ideal for someone eager to grow their skills in networking, troubleshooting, and customer service. Education and Requirements for the process

- Degree in Information Technology, Networking, or related field (or equivalent experience).
- Technical Skills: Basic knowledge of networking concepts (TCP/IP, DNS, DHCP, routing, switching).
- Ability to create and terminate RJ-11 and Rs. Familiarity with cabling, network hardware, and common troubleshooting tools.
- Experience with Windows/Linux operating systems is an asset. Soft Skills:
- Strong problem-solving abilities:
- Excellent written and verbal communication skills. (English)
- Ability to stay calm under pressure and manage multiple tickets.
- Customer-focused mindset.

Other Characteristics:
- - Enthusiasm and Willingness to learn

- - Needs to be a team player

Other Requirements:
- - Rotational Shift. Sunday - Sunday 8AM-8PM

- - Willing and able to work any 5 days of the week.

- This is an office position.

This is an existing position Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits

- Dental care
- Extended health care

Work Location: In person

📌 Tier 1 Network Support Analyst (Etobicoke)
🏢 Frontier Networks
📍 Etobicoke