Drive operational excellence at IntouchCX as the Vice President of Operations. Lead a high-performance culture while managing multiple client accounts and enhancing service delivery capabilities. This senior position mandates a performance-driven leader to oversee training, quality control, and collaboration with global teams.

The successful candidate will have over a decade of experience in contact centers and P&L; accountability, focusing on implementing best practices that improve margins and address client needs effectively. Key Responsibilities:

- Foster collaboration on strategic plans with departments
- Manage adherence to internal KPIs and corporate policies
- Build a robust Operations team with mentoring and training




- Direct audits to maintain compliance and process fidelity
- Inspire teams and drive initiatives for positive improvements Requirements:
- 10+ years of contact center senior leadership experience
- High school diploma required, postsecondary preferred
- Significant experience in business process outsourcing
- Proficient in Microsoft Office and preferable in Google Suite
- Robust communication and analytical skillset Lead transformative changes in operations and deliver exceptional client outcomes at IntouchCX.

📌 Vice President of Operations at IntouchCX (Winnipeg)
🏢 Intouchcx
📍 Winnipeg