Project Avella · Full time · Remote (Eastern Time) · $70,000 to $100,000 CAD plus significant equity

THE PROJECT

Avella is the project name for what we are building: a live SaaS product that runs the entire backend of an ecommerce store, orders, returns, chargebacks, inventory, reporting, and every customer conversation, with human judgment built in exactly where it matters. Support software helps teams answer tickets faster. We are building the thing that makes the department optional. The system already runs a real brand in production, and our first flagship client deployment is underway. The product clients log into, the dashboard, the automation engine, the approval rails, is what you will help build.

WHY THIS SWING IS WORTH TAKING

- Support software is a crowded $12 billion market racing to a dollar a ticket. The labor market next to it, the work itself, is worth roughly $500 billion and has barely moved. We sell the outcome, not the tool
- Klarna replaced its support team with AI, then publicly hired humans back. Unsupervised AI support fails. Supervised autonomy, AI throughput with human sign-off on every judgment call, is the architecture that wins, and it is what we built
- The category is young and the flagship deployment is already in motion. You are joining before the curve, not after it

THE ROLE

Founding team. Half building the product, half running it live in production. You will build Avella with the founder: the AI-powered automation engine, approval gates and evals, the client dashboard, onboarding flows,



everything that turns a working system into a SaaS product any brand can run. AI writes most of the code here. You direct it, review it, and own what ships. You will also run our flagship client deployment. That means operating the product on real traffic: reviewing and approving AI-drafted customer replies, handling escalations, keeping the Shopify store clean, and being the named face the client sees in Slack. Running production is not a chore next to the product work. It is how the product gets built.

WHAT YOU WILL DO

- Build the product's automation core: current workflows, approval gates, prompts, and evals
- Ship the product surface: client dashboard, onboarding, reporting, playbooks
- Run the flagship deployment end to end: Shopify admin, order and returns flow, escalations, weekly executive reports
- Review and approve AI-drafted customer replies;
own the judgment calls the system holds for a human
- Act as the client's named point of contact and keep them confident and informed
- Join sales calls and operations audits with prospective clients and demo the platform live

THE STACK YOU WILL RUN

- Claude: Claude Code, the Claude API, MCP connectors, and scheduled cloud runs.
- GitHub: our repos are the source of truth for product behavior, and GitHub Actions runs our scheduled jobs
- Railway: where the product is hosted. Deploys, environment variables, logs
- Slack: the operations HQ. Approvals, escalations, client channels, and every system report
- Shopify: the admin day to day, plus the GraphQL Admin API
- Google Sheets and Drive: trackers and reports, including service-

📌 Ai Operations Lead - Oakville
🏢 Galore Apparel
📍 Oakville