Part Time • Grand Rapids

Front Desk Customer Service Representative

Summary: Promotes quality customer service and processes first point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School - Grand Rapids customers and is responsible for presenting a positive image for the company.

Primary Responsibilities

- Addresses inquiries via phone, digital and in person and follows up timely.
- Checks in students on the attendance tracking system and prepares lesson schedules for team members.
- Resolves account matters and contacts guests for clarification purposes.
- Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space.
- Updates informational displays with accurate and timely promotions and literature.
- Monitors Snack area and provides guidance to Snack Shack staff.
- Advances through cross‑training in multiple roles and substitutes when necessary.




- Acts as a GSS “ambassador” to provide a Golden Experience to our students, families, and team members.
- Enforces safety rules and regulations to prevent accidents; administers first aid when necessary.

Job Qualifications and Skills

- Ability to work with children.
- Problem solver and creative thinking skills to identify and resolve challenges.
- Excellent communication and organizational skills.
- Must pass background examinations prior to training.

Safety Standards

- Every shift has an on‑staff cleaner to sanitize high touch areas in our lobby and pool areas.
- Our pools are disinfected with chlorine to provide the safest swimming workplace.
- Our state‑of‑the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus.

Goldfish Swim School - Grand Rapids is an Equal Opportunity Employer.

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📌 Front Desk Customer Service Representative Part Time (Grand Rapids)
🏢 Grand Rapids
📍 Grand Rapids