Product Designer (UX/UI) – Digital Experience & Platform Innovation

12-Month Contract | Hybrid | Financial Services

Location: Toronto (2/3 days per week)

Hourly Pay Rates:

T4: 45-53

IC: 55-62

Client Onboarding & Digital Account Opening

This product stream is focused on transforming the end-to-end digital onboarding experience, including current account registration, additional account openings, and money movement journeys. The objective is to create seamless, intuitive experiences that enable clients to get started quickly, confidently, and with minimal friction.

As a Product Designer, you'll partner with cross-functional teams including Client Experience, User Research, Content Design, Product Management, and Business Analysis to:

- Gain a deep understanding of customer behaviours, business objectives, and operational requirements across digital onboarding, account opening, and transaction experiences.
- Lead discovery initiatives to identify customer needs, validate assumptions, and uncover opportunities that shape product strategy and future enhancements.
- Design thoughtful end-to-end user experiences that balance customer expectations, business goals, accessibility standards, and technical feasibility.
- Create high-quality UX/UI deliverables, including wireframes, prototypes, and polished design solutions that align with established design systems and experience standards.
- Facilitate collaborative workshops with stakeholders and cross-functional teams to define customer journeys, workflows, personas, and future-state experiences.
- Continuously improve onboarding experiences by leveraging user feedback, research insights, and analytics to drive engagement, usability, and customer satisfaction.

What You'll Be Doing

As a Product Designer, you'll play a key role in shaping the future of the platform by:

- Designing intuitive, engaging, and accessible experiences across web and mobile applications.
- Identifying customer pain points and usability opportunities through user research, analytics, business insights, and customer feedback.




- Transforming qualitative and quantitative insights into thoughtful UX/UI solutions that improve customer satisfaction and business outcomes.
- Creating end-to-end design deliverables including:
- User journeys
- User flows
- Wireframes
- Interactive prototypes
- High-fidelity mockups
- Final UI designs
- Refining existing experiences and evolving design patterns to improve consistency across the product ecosystem.
- Supporting platform modernization initiatives, regulatory enhancements, and operational improvements.
- Designing experiences related to account management, authentication, notifications, fraud prevention, trust, and security.
- Rapidly prototyping concepts and validating ideas through usability testing and customer feedback.
- Applying design systems, accessibility standards, and UX best practices to create scalable experiences.
- Presenting design concepts and recommendations to cross-functional stakeholders.
- Collaborating closely with Product Managers, Developers, Researchers, Content Designers, Client Experience teams, and Business Analysts throughout the product lifecycle.

What We're Looking For

Required Qualifications

- 4–7+ years of Product Design, UX Design, or UI Design experience.
- Experience designing customer-facing web and mobile applications.
- Strong portfolio demonstrating end-to-end UX/UI design work.
- Deep understanding of:
- User Experience (UX)
- User Interface (UI)
- User-Centered Design
- Design Thinking
- Interaction Design
- Visual Design
- Experience working in Agile product teams.
- Proficiency with design tools such as:
- Figma
- Sketch
- Adobe Creative Suite
- Axure
- InVision (or similar tools)
- Strong communication, presentation, and stakeholder management skills.
- Ability to manage multiple priorities in a fast-paced environment.

Nice-to-Have

- Experience within banking, fintech, wealth management, or financial services.
- Knowledge of accessibility standards (WCAG).
- Understanding of responsive design principles.
- Familiarity with HTML, CSS, and JavaScript.
- Experience contributing to or maintaining design systems.

📌 Product Designer - Onboarding Project (Toronto)
🏢 Swoon
📍 Toronto