Elevate your career at Accenture Song as a CCaaS Tech Lead focused on transforming customer experiences. Drive technical projects in cloud and AI environments that optimize performance and security.As a Technical Lead, you will manage the entire technical workstream for CCaaS implementations and AI integrations. This role requires a comprehensive understanding of various CCaaS platforms and their technical architectures. Collaborate intimately with delivery leads to ensure your solutions meet both client needs and operational standards.Key Responsibilities:Shape technical architecture aligning with client standardsLead development of contact flows, analytics, and automationGuide CCaaS migrations and system integrationsOversee agentic AI design and deployment processesAct as primary contact for client technical stakeholdersRequirements:7+ years of relevant technical experienceProven leadership in CCaaS transformation initiativesStrong background in cloud architectures and securityFamiliarity with agentic AI solutionsExcellent team leadership and communication skillsBecome a driving force in CCaaS technology transformation at Accenture Song.#J-18808-Ljbffr

📌 Accenture Song Ccaas Tech Lead Role (Montreal)
🏢 Accenture
📍 Montreal