Enhance your career in telecommunications with CCTS as a bilingual Customer Service Representative. Connect with customers through live calls and written responses in a full time capacity.
At the Commission for Complaints for Telecom-television Services, you'll be crucial in handling customer complaints and providing essential information. We seek a candidate with at least one year of customer service experience, ideally in a call center, who exhibits exceptional problem-solving and judgment skills. This position requires a commitment to unbiased and diplomatic communication.
Key Responsibilities:
• Respond to live customer inquiries and written communication
• Provide accurate information on processes and complaint status
• Evaluate and determine complaints per our mandate




• Ensure confidentiality and act professionally
• Utilize MS Office tools effectively in daily tasks
Requirements:
• High school diploma or equivalent
• Minimum 1 year in customer service, preferably in call centers
• Proficient in Windows and MS Office applications
• Strong customer interaction skills; bilingualism preferred
• Understanding of telecommunications or complaint handling is an asset
Utilize your customer service expertise in a supportive role at CCTS, fostering fairness in telecommunications.
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📌 Bilingual Customer Service Representative at CCTS (Ottawa)
🏢 Commission for Complaints for Telecom-television Services (CCTS-CPRST)
📍 Ottawa