Shape the future of customer experience with TELUS Digital as an Associate Principal focused on AI and CX solutions. Work hybrid or remote from within Canada, offering flexibility and innovation.As a key member of the TELUS Digital Strategy team, you will drive initiatives that blend AI capabilities with customer experience improvements. This leadership role is designed for a candidate with a solid background in AI and tech strategy, ready to drive high-impact transformations in global contact centers.
Your strategic insights will empower teams to bring to life advanced AI tools and technologies.Key Responsibilities:Act as a bridge between strategy and technologyDesign actionable AI-driven customer experience plansDevelop business cases for AI implementationIdentify tec opportunities to enhance customer engagementsContribute to CX Product roadmap continuouslyRequirements:5-10 years in consulting or digital product strategyExperience with essential contact center technologiesProven ability to communicate complex concepts clearlyStrong curiosity and passion for AI advancementsAnalytical mindset to assess tech solutions effectivelyDrive innovation and elevate customer experiences at TELUS Digital with your AI expertise.#J-18808-Ljbffr
📌 Telus Digital Ai & Cx Strategy Leader (Calgary)
🏢 TELUS Digital
📍 Calgary
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