Elevate guest experiences with CMH Heli-Skiing & Summer Adventures as a Guest Services Coordinator in Banff, Alberta. This full-time, year-round role ensures seamless guest interactions from booking through arrival.
As a Guest Services Coordinator, you will play a vital role in maintaining guest records and serving as the point of contact for remote lodge teams. Your proactive approach and attention to detail will ensure every aspect of the guest's stay is meticulously managed. You’ll collaborate closely with the Guest Experience Advisor to capture essential trip details.
Key Responsibilities:
• Confirm guest reservations with accurate processing
• Maintain comprehensive guest profiles for smooth operations




• Follow up on missing guest information pre-arrival
• Build robust relationships with guests and lodge teams
• Ensure accuracy of lodge reports and address discrepancies
Requirements:
• Post-secondary education in a related field
• 1-2 years of experience in a professional office
• Background in customer service or hospitality
• Proficiency in Microsoft Office
• Ability to manage multiple bookings simultaneously
Deliver outstanding experiences and build lasting connections at CMH in Banff.
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📌 Guest Services Coordinator at CMH (Banff)
🏢 CMH Heli Skiing & Summer Adventures
📍 Banff