Job DescriptionUnder the direction of the Operations Manager, this individual will be responsible for overseeing day-to-day operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Relief Gaming Manager will ensure adherence to all policies and procedures, motivate, and lead by example, and provide an environment conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new initiatives as directed and actively participate in the recruitment and hiring process.Duties And Responsibilities Will IncludeProviding leadership, direction and mentoring to slot, F&B, and cage operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reportsUpholds exceptional Guest Services at all timesAssist in developing operations promotions and schedulingSupports F&B Operations as neededReview revenue and labour reports; makes recommendations on opportunities for efficiencies.Training team membersPrepare and submit slots reportsManaging team members’ performance and attendanceInspecting the gaming floor for repair, maintenance and facilities reportingLiaising and communicating effectively with all appropriate operational departmentsDeveloping and cultivating strong working relationships with all stakeholders: guests, ownership and team membersEffectively conflict management with guests and team membersVerifying requests for fills, credits and inventoriesEnsuring compliance with licensing laws,



health and safety and other statutory regulationsPerforming other duties as assignedC Andidates Will Demonstrate The Following QualificationsMinimum of 2 years’ experience in a management roleHigh School Diploma; Post Secondary education or a suitable combination of education and experience an assetMust have superior verbal and written communication skills; problem solving abilitiesMust be reliable and diligent, while maintaining a high level of integrity and confidentialityComputer literacy in MS OfficeWillingness to learn, develop and achieve new skills for personal and skilled developmentProven leadership, managerial and motivational skills.Able to manage a large variety of projects and tasks simultaneously.Ability to obtain Serving it Right certificateThe ability to successfully obtain a Criminal Record Check through the Independent Gambling Control Officer(IGCO)An understanding of the close working relationship with BCLC technical staff and a thorough knowledge of the BCLC Policy & Procedures as they apply to machine gaming.Experience in Food & Beverage Management an assetKnowledge of the gaming industry standards an assetA passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellenceCandidates must be ready and willing to work evenings, weekends and holidays. Candidates must be willing to learn different jobs to support the business, wearing different hats. The scheduled hours of work will be based on business needs.About UsWho we are!GREAT ENTERTAINMENT. GREAT PEOPLE. GREAT INVESTMENT. GREAT CANADIAN.Since our inception in 1982, Great Canadian has grown to be one of the largest and most dynamic gaming and entertainment companies in Canada. With 25 properties across Ontario, British Columbia, Nova Scotia, and New Brunswick, our facilities include over 16,000 slot machines, 575 table games,



71 dining amenities and over 500 hotel rooms. Working closely alongside our crown agency partners, our team of ~8,000 strive to offer the very best gaming, entertainment, dining, and hospitality experiences.Our Vision is to be the leading gaming, entertainment, and hospitality company in our chosen markets by providing superior entertainment value and exceptional experiences.Our Mission is to provide outstanding experiences to our guests, rewarding opportunities for our team, and superior value to our shareholders.What's in it for you?We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!We provide you with the tools and technology needed to delight your clients!You'll get to work with and learn from diverse industry leaders, who have hailed from top organizations around the world.Freedom to Innovate: supports new and better ways to be successful.Be your Authentic Self: environment that values diversity as a source of strength.This isn't your typical "corporate" job. We work hard and we have fun!The only thing we don’t play games with…..Is your career!Great Canadian Entertainment is committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.We are committed to promoting Responsible Gambling. Learn more about our commitment here ,Please note that due to the volume of applications, only those under consideration will be contacted for an interview.Thank you for your interest in Great Canadian Entertainment!#J-18808-Ljbffr

📌 Relief Gaming Shift Manager-Dwc (Winnipeg)
🏢 Great Canadian
📍 Winnipeg