Great Place To Work CertifiedTMBest WorkplacesTM in Retail & Hospitality 2025Director of Operations - Eastern CanadaReports to: Senior Director, Operations - Prairies and Eastern CanadaLocation: Toronto, OntarioWe are looking for a Director of Operations - Eastern Canada to join our Operations Team in Ontario. This position reports to the Senior Director, Operations - Prairies and Eastern Canada and will be accountable for leading, managing, and driving the performance of the region through the operational teams by coaching Area Managers, driving sales growth, ensuring bakeries are compliant with COBS brand standards, building bakery profitability, implementing COBS strategic plan, and supporting network growth.If you thrive at the opportunity to inspire and lead the franchise portfolio to grow and achieve their business objectives, we want to hear from you!Responsibilities include:Coaching Area Managers on best approaches for franchisee relationship management to build trust, reach common goals, and influence positive changeFoster a team culture that aligns with COBS strategic planBe a resources for Area Managers in dealing with the region's day-to-day operational issuesCoordinate regular team meetings and events that build team culture and collaborationAchieve budgeted sales growth for the portfolioWork with the Area Managers to develop and achieve a monthly action plan to build customer experience and bakery growthEnsure Area Managers meet campaign targets for their portfolio of bakeriesDemonstrate accurate forecasting of sales and other regional expenses and budgeting annuallyReview MFS monthly and work with the Area Manager team on action plansImplement COBS brand standards and work with the Area Managers to support execution at the bakery levelWork with multiple team members to review and analyze business risks and implement action plansImplement COBS strategic plan with effective change managementOther tasks and projects as assignedRequirementsWhat You Bring to the Table:A high-energy,



positive attitude with the ability to quickly develop trust and meaningful relationshipsMinimum 5+ years in Senior Management RoleMinimum 5+ years of experience in a similar role; Franchising background preferredDegree or Diploma in BusinessOperational understanding of retail sales and small business environmentAbility to work in a fast-paced environmentDemonstrated experience in building and leading a teamHighly developed interpersonal, communication, problem solving, and facilitation skillsSelf-motivated and ability to work independently without supervisionSkilled in analyzing financial results and performance metrics, and translating strategic concepts into actionable plansAbility to drive top-line sales and bottom-line profitabilityAbility to develop and execute long-term plans that align with Franchisee success and corporate goalsAbility to implement new initiatives and drive adoption across networkStrong conflict resolution and negotiation skillsAbility to influence others in order to affect change and drive constant improvementA good tolerance for multi-tasking and managing competing priorities; Excellent communication, problem- solving and conflict resolution skillsBenefitsWhat's in it for You:Competitive salary and vacation planBoth individualized and a company-wide bonus plansA great Extended Health & Dental Benefit, Group RRSP Matching and Flexible Spending AccountPaid sick and personal leave daysPaid day for community service/volunteer timeAn open, 'continuous-learning' environment where professional development and career progression is encouragedWork within a dynamic, driven, high-achieving,



close-knit and fun-loving teamHigh level of autonomy and responsibilityAbout COBS BreadWith over 180 locations, COBS Bread serves fresh and delightful baked goods to communities across Canada. Any unsold items are donated daily to various local charities and food banks. The company's success can be attributed to the quality of our product, the development of our people and our warm and friendly customer service.COBS Bread is part of Bakers Delight - Established in 1980 operating as Bakers Delight in Australia and New Zealand, and since 2003 as COBS Bread in Canada and the USA. Together we have grown to more than 700 bakeries across Australia, New Zealand, Canada and the USA. The entire network employs over 15,000 people, serving more than 2.1 million customers each week.Our Values:Bring Passion and Purpose - Being deeply connected to why we do what we do. Contribute to something meaningful to our team, customers, and communityBe Open and Honest - Being clear, respectful, and transparent even when its uncomfortable. Creating a safe space for others to speak up, ask questions, and share ideas constructivelyMake it Better - Not settling for "good enough": Always looking for ways to improve the way we work, the experience we offer, or how we grow as individuals and teams. Demonstrating a continuous learning mindsetTake Ownership - taking responsibility for outcomes, not just assigned tasks. Being clear on what we are accountable for, owning up to results (positive or bad), and following through on commitmentsAccessibilityAccommodation is available upon request for applicants and employees with disabilities. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.We thank all applicants for their interest in COBS Bread but would like to advise that only applicants shortlisted for interview will be contacted. #J-18808-Ljbffr

📌 Director Of Operations - Eastern Canada (Toronto)
🏢 COBS Bread
📍 Toronto