Elevate airport operations with the Greater Toronto Airports Authority as the Director, Terminal Experience and Groundside Services. Lead a team and innovate for exceptional passenger experiences in a hybrid work environment.

Reporting to the Executive Director, this role oversees 140+ professionals all focused on delivering seamless and customer-centric terminal services at Toronto Pearson. The Director will shape operational excellence, drive innovation, and enhance safety standards, aligning all activities with GTAAs strategic vision. This is a unique opportunity to impact the future of airport operations and redefine passenger journeys.

Key Responsibilities:
• Set vision and lead annual operating plans
• Ensure operational reliability and passenger flow




• Champion customer experience through innovative programs
• Drive continuous improvement initiatives for all service touchpoints
• Lead emergency preparedness and operational resilience planning

Requirements:
• 10+ years in airport or large-scale operations
• Proven track record in operational excellence
• Solid leadership in multi-stakeholder environments
• Bachelor’s required; Master’s preferred
• Ability to obtain Transportation Security Clearance

Bring your visionary leadership and passion for innovation to transform the Toronto Pearson airport experience.
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📌 Director of Terminal Experience at GTAA (Toronto)
🏢 Greater Toronto Airports Authority
📍 Toronto