Provide technical support to the sales department and our client base for Roofing and Building Envelope systems installed on different sites. Provide internal and external training related to the processes and recommendations of uses on Soprema products. Provide on site evaluation on installation of Soprema systems. Provide assistance as required on any potential leak call investigations, that may arise in our platinum warranty program.
THE CHALLENGES WE HAVE FOR YOU
- Provide technical support for systems installed on jobsites.
- Provide support on equipment used to apply the products.
- Provide required training to our client base for all of our product offerings.
- Ensure proper construction of our products on site to ensure that products perform as designed.
- Diagnose technical application problems and determine proper solutions.
- Provide and ensure that site visits reports are completed, recorded and filed for all warranty projects efficiently and in a timely manner.
- Ensure that all warranty projects are tracked with site visits as per our technical department requirements.
- Provide technical feedback and support to sales and technical department on new products and/or any existing products to ensure compatibility with company's existing products and systems.
- Perform any other related duties as assigned by Sales Director/Supervisor.
THE SKILLS WE ARE LOOKING FOR
Your Education
Experience in Construction Related Building Envelope Enclosure;
Valid driver license with a good driving abstract;
Advanced oral and written English
Red Seal Journeyman Roofer/Waterproofer (an asset)
Your Knowledge and Competencies
3-5 years of experience with roof installation
Experience in various modes of installations; Torch Applied, Flameless and Liquid Applications
Familiar with Construction Building Materials;
General principles and best practices on the operation of commercial insulation and installation of complete roof assemblies
Your Skills and attitudes
Easy to adapt and accept new direction, situations, procedures, with a positive attitude;
Ability to work cooperatively with sales representative and other department or colleagues in the organization;
Ability to communicate technically with different parties on site, such as contractor, consultant, architects;
Demonstrate an ability to learn new concepts and practices as it relates to Soprema’s client base;
Ability to judge detect and diffuse controversial situations, that may compromise yourself and Soprema.
Competence with Salesforce and Microsoft Office
Work Conditions
40 hours per week;
Ability to adapt to changing work schedules;
Frequent travel.
Physical requirements
Visits to sites (Ladder)
Ability to demonstrate installation of various roof systems
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📌 FIELD TECHNICIAN - ROOFING (Vaughan)
🏢 Soprema
📍 Vaughan
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