Drive transformative change in customer experience as the Business Unit Leader at IntouchCX. Focus on strategic operations and cutting-edge solutions to maximize growth potential.You will play a key role in enhancing partner relationships by utilizing your expertise in customer experience management. This position requires over 10 years of senior leadership, where you will immerse in client ecosystems and use data to inform strategy. With a strong focus on operational accountability, you will foster growth and efficiency across programs.Key Responsibilities:Act as a strategic advisor to executive leadershipConduct business diagnosis to identify growth pathsManage delivery, quality, and financial aspects directlyExplore new methods integrating Automation and AIExpand scope of client programs for increased impactRequirements:Post-secondary degree or certification required10+ years of contact center senior leadershipAbility to think clearly and react under pressureConsultative approach with a hands-on execution stylePassionate about achieving targeted growthLead the charge at IntouchCX, merging strategy with execution to redefine customer engagement.#J-18808-Ljbffr

📌 Intouchcx Business Unit Leadership Role (Winnipeg)
🏢 Intouchcx
📍 Winnipeg