Guest Service Co‐Ordinator (NOC 62022) – Prestige Hudson Bay Lodge SmithersJob DetailsLocation: 3251 Highway 16 East Smithers, BC V0J 2N0Work location: On-siteSalary: $25.00 hourly, 35 to 40 hours per weekTerms of employment: Permanent, Full timeShift: Early morning, Evening, Shift, Morning, Night, On call, Day, WeekendStart date: As soon as possibleEducation: Secondary (high) school graduation certificateExperience: 1 year to less than 2 yearsWork setting: Physical location only; no remote optionResponsibilitiesInteract effectively with resort guests and co‐workers to create a positive experienceMonitor, respond, and process guests' online feedback of the hotelHandle guest registration and room assignments; accommodate special requests whenever possible in a timely mannerProcess group arrivals and departuresTake, cancel, and change room reservationsAnswer all incoming phone calls professionallyEnsure privacy of guestsProvide information on resort facilities and services, including hours of operationShare general information on points of interest in the area and community servicesProcess guest departures, calculate charges, and receive paymentUnderstand basic accounting principles, including debit and credit transactionsComplete the daily Front Desk duty sheetProvide supervision of Guest Service Agents (in the absence of General Manager, Assistant GM,



or Guest Services Supervisor)Assist with training of Guest Service AgentsOversee all reservations, groups, proposals, and revenue management tasks as directed by the General ManagerMonitor procedures and processes to maximize revenues and control expensesAssist the General Manager with Accounts Receivable, including company credit applications, invoicing, and collectionsAct as a concierge at front desk for VIP guestsComplete other duties as assigned by the General ManagerSupervisionStaff in various areas of responsibilityPersonal SuitabilityEfficient interpersonal skillsExcellent written communicationInterpersonal awarenessThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:Support for YouthsOffers on-the-job training tailored to youthOffers mentorship, coaching and/or networking opportunities for youthProvides awareness training to employees to create a welcoming work workplace for young peopleWho can apply for this job?A Canadian citizenA permanent resident of CanadaA temporary resident of Canada with a valid work permitDo not apply if you are not authorized to work in Canada. The employer will not respond to your application. #J-18808-Ljbffr

📌 Guest Service Co-Ordinator (Noc 62022) - Prestige Hudson Bay Lodge Smithers
🏢 Prestige Hudson Bay Lodge Smithers
📍 Smithers