Opentext - The Information Company

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI cant replace to help us shape the future of information management. Join us.

YOUR IMPACT

We are looking for a dynamic Agile Product Owner with a strong background in Customer Support and Service Management platforms to help shape the future of our service experience. This role offers an exciting opportunity to define product strategy, influence organizational priorities, and lead the delivery of high-impact initiatives within an Agile environment. Working closely with stakeholders, engineering teams, and business leaders, you will transform customer and operational needs into innovative solutions that drive efficiency, elevate service quality, and create lasting value. If youre passionate about customer experience, technology, and continuous improvement, wed love to hear from you.

What The Role Offers

• Product Vision and Strategy: Define and communicate a transparent product roadmap and strategy for initiatives that align with business objectives.


• Backlog Management: Prioritize and manage the product backlog, ensuring that Epics and User Stories are well-defined, estimated, and aligned with the overall product roadmap.


• Stakeholder Collaboration: Work closely with stakeholders, including business leaders, developers, and other product owners, to gather requirements, provide updates, and ensure alignment.


• Agile Framework: Guide the adoption and ongoing adherence to Agile principles and practices to manage and deliver projects, ensuring timely and high-quality outcomes.


• Domain Experience:
  
  
  
  Highly experienced implementing and supporting enterprise wide & customer facing support solutions


• Release Planning: Support release planning activities, including sprint planning, reviews, and retrospectives, to ensure successful delivery of tool features.


• Leadership: Coach and guide team members in Agile ways of working as well as the tenets of Design based Thinking and Product Ownership

What You Need To Succeed

• Education: Bachelors degree in Computer Science, Information Technology, Business Administration or a related field.


• Experience: at least 10 years of experience using Agile principles to deliver Enterprise Applications within a Service Management ecosystem. At least 5 years in a Product Owner capacity


• Agile Expertise: Strong understanding of Agile delivery principles and their application within the frameworks such as Scaled Agile Framework (SAFe), SCRUM or KANBAN


• Service Management Knowledge: In-depth knowledge of Customer support processes (incident, request, problem, change, knowledge, escalations), ITSM / ESM concepts (SLAs, OLAs, queues, entitlements, assignment groups, workflows), Contact center operations (intake channels, case routing, tiered support), Customer experience (CX) mindset (friction reduction for both customers and agents, self service & deflection)


• Communication Skills: Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.


• Analytical Skills: Strong analytical and problem-solving skills, with the ability to make data-driven decisions.


• Collaboration: Proven ability to work collaboratively in a cross-functional team environment.


• Certifications: Agile certifications (e.g.,
  
  
  
  SAFe Product Owner/Product Manager, Certified Scrum Product Owner), are highly desirable.

ONE LAST THING

OpenTexts commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity Statement of Policy which promotes a respectful and empowering environment for employees of all backgrounds, culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [email protected]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenTexts vibrant workplace.

Compensation

At OpenText, we offer a thoughtfully designed benefits package that supports your physical, emotional, and financial wellbeing. A summary of those benefits can be found on our Why Join Us page. As you move through the hiring process, we’re happy to provide more details about our compensation programs, including variable and commission compensation opportunities for eligible roles, vacation entitlement, and paid time off.

Salary Range: $110,960 - $160,960. Depending on the candidate’s education, experience, skills, geographical location, and alignment with internal equity and external market, actual salary may vary and be higher or lower than the range posted.

AI Usage Disclosure

As part of our commitment to transparency, we use artificial intelligence (AI) tools to assist in various stages of our recruitment process, including resume screening, candidate matching, interview scheduling, and communications. These tools are designed to improve efficiency, reduce bias, and enhance candidate experience. All decisions regarding hiring are made by qualified human professionals, and we continuously monitor our AI systems to ensure fairness and compliance with applicable regulations.