Our client is a growing consumer services and consumer products organization based in the Greater Toronto Area and is seeking a hands‑on Chief Operating Officer (COO) to lead operations, performance execution, and marketing alignment as the business continues to scale.

This role is suited to a remote senior operator who can drive operational consistency, improve profitability, and ensure that marketing initiatives translate into measurable results across the business.

Operations Leadership

• Own day‑to‑day operations across the organization


• Establish and enforce operating standards, SOPs, and service excellence


• Implement explicit KPIs, reporting cadence, and performance accountability


• Drive efficiency across staffing, scheduling, inventory, and vendor management

Marketing & Growth Execution

• Partner closely with marketing leadership and external agencies to ensure campaigns are operationally executable


• Translate marketing initiatives into clear, actionable playbooks for frontline teams


• Ensure alignment between marketing spend, lead generation, customer acquisition, and operational execution


• Track and optimise marketing ROI through operational and sales metrics

Financial & Performance Management

• Drive profitability through cost control, productivity improvements, and margin expansion


• Partner with finance on budgeting, forecasting, and performance reporting


• Use data and analytics to identify trends, gaps, and opportunities


• Build, lead, and develop high‑performing operations teams


• Establish clear leadership structure, communication rhythm,
  
  
  
  and accountability


• Foster a culture of execution, discipline, and continuous improvement

Systems, Process & Scalability

• Optimize systems, tools, and processes to support growth


• Build scalable operating frameworks to support expansion initiatives


• Ensure operational readiness for new products, services, and marketing programs

• 10+ years of senior operations leadership experience


• Strong background in multi‑site or distributed operating environments, retail, health, CPG


• Experience working closely with marketing teams and executing growth initiatives


• Strong financial and analytical skills; comfortable managing KPIs and P&Ls


• Based in or willing to commute within the Greater Toronto Area

• Execution‑focused, commercially minded operator


• Structured, data‑driven, and decisive


• Strong people leader with the ability to influence at all levels


• Comfortable operating in a fast‑paced, growth‑oriented environment

The business operates across multiple locations and requires a leader experienced in driving consistency and performance across a distributed footprint.

If you are qualified, please apply within, and we look forward to speaking with you.

• Executive

• Full‑

• Distribution, Marketing, and Administrative

• Consumer Services, Retail Health and Personal Care Products, and Retail

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