About the roleAs the Director of Professional Services at Solutionsmetrix, you will play a pivotal role in leading and managing our professional services team. You will be responsible for ensuring the successful delivery of our services to clients, driving customer satisfaction, and fostering long-term relationships. This position requires a strategic thinker with a strong background in project management and a passion for delivering exceptional service. You will collaborate closely with cross-functional teams to align our service offerings with client needs and business objectives.Key factsLocation: Montreal, Quebec. Engagement: Full-time.What you'll doLead and manage the professional services team, providing guidance and support to ensure high-quality service delivery.Develop and implement strategies to enhance service offerings, focusing on client satisfaction and business growth.Oversee project management processes, ensuring projects are delivered on time, within scope, and within budget.Collaborate with sales and marketing teams to identify opportunities for service expansion and improvement.Establish and maintain strong relationships with clients, acting as a trusted advisor to understand their needs and challenges.Monitor and analyze service performance metrics to identify areas for improvement and implement necessary changes.Conduct regular training and development sessions for the professional services team to enhance their skills and knowledge.Prepare and present reports to senior management on service performance, client feedback,



and strategic initiatives.Drive the adoption of best practices in project management and service delivery across the organization.Participate in the recruitment and onboarding of new team members, ensuring a robust cultural fit and alignment with company values.Manage client escalations and resolve issues promptly to maintain high levels of customer satisfaction.Stay informed about industry trends and advancements to ensure Solutionsmetrix remains competitive in the market.RequirementsA minimum of 7 years of experience in a professional services or project management role, preferably within a technology or consulting environment.Proven track record of successfully managing teams and delivering complex projects.Strong understanding of project management methodologies and tools, with relevant certifications (e.G., PMP, PRINCE2) being a plus.Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders at all levels.Demonstrated ability to think strategically and align service offerings with business objectives.Experience in developing and implementing service delivery processes and best practices.Strong analytical skills, with the ability to interpret data and make informed decisions.Proficiency in project management software and tools,



as well as Microsoft Office Suite.Ability to work in a fast-paced environment and manage multiple priorities effectively.Nice to haveExperience in the software or technology industry, particularly in a SaaS setting.Familiarity with customer relationship management (CRM) systems and tools.Previous experience in a leadership role within a skilled services organization.Knowledge of Agile methodologies and practices.Fluency in both English and French is an asset, given the bilingual nature of the Montreal market.Skills & toolsProject Management: Expertise in managing projects from initiation to completion, ensuring alignment with client expectations and business goals.Leadership: Strong leadership skills to inspire and motivate a diverse team, fostering a culture of collaboration and continuous improvement.Communication: Exceptional verbal and written communication skills for effective client interactions and internal reporting.Analytical Thinking: Ability to analyze data and metrics to drive decision-making and service enhancements.Relationship Management: Proven skills in building and maintaining strong client relationships, with a focus on long-term partnerships.Practical notesThis position is based in Montreal, Quebec, and may require occasional travel to client sites or other company locations.The salary for this role will be competitive and commensurate with experience, with additional benefits and performance-based incentives.Solutionsmetrix is committed to fostering a diverse and inclusive workplace, and we encourage applications from candidates of all backgrounds.Company: Solutionsmetrix. Title: Director of Professional Services. Location: Montreal, Quebec. Job type: Full-time. #J-18808-Ljbffr

📌 Director Of Professional Services (Montreal)
🏢 Solutionsmetrix
📍 Montreal