Quince is seeking a Team Manager for Canada Customer Service to lead a Canada-based Retention Specialists team across email, chat, phone, and social channels. You will drive performance, coach staff, and partner with product, logistics, and marketing to improve the customer journey.
You will translate insights into actions, set clear goals, and inspire teams to exceed them in a fast-paced, digital-first workplace. Weekend/holiday availability is required.
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📌 Canada CX & Customer Service Lead (Toronto)
🏢 Quince
📍 Toronto
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