Canada- Outbound Product Manager at Pointclickcare
About the role
This position focuses on bringing Pointclickcare's products to market successfully. You will be responsible for ensuring new solutions are well-received and adopted by customers. Your work will involve translating product features into tangible customer benefits and supporting the sales teams.
Key facts
Location: Remote or Mississauga, Canada
Engagement: Full-Time
Team: Outbound Product Management
What you'll do
- Develop and execute plans for introducing new products and strategic initiatives to the market.
- Define and communicate product value and positioning in partnership with marketing and product teams.
- Coordinate readiness activities across various departments, including sales, marketing, operations, and support.
- Engage with target customers to validate product viability and manage beta testing programs.
- Track product usage, adoption rates, and revenue to identify areas for improvement and growth.
- Act as a commercialization expert for significant deals and high-level customer interactions.
- Provide product knowledge and support to sales teams and for key customer engagements.
- Gather insights from customers and the competitive landscape to influence product development.
Requirements
- A minimum of 5 years of experience in product management, product marketing, or go-to-market roles within enterprise software or health technology.
- Proven ability to lead cross-functional projects in a complex organizational structure.
- Strong analytical capabilities to interpret performance data and market trends.
- Excellent communication skills, able to convey information effectively to both technical and non-technical audiences.
- Experience in coordinating go-to-market readiness across sales, marketing, operations, and customer support functions.
- Experience managing structured beta programs and customer validation efforts.
- Experience supporting major sales deals and engaging with executive-level clients.
- Ability to use market intelligence and competitive analysis to influence product strategy.
Nice to have
- Experience launching enterprise SaaS or AI-powered products.
- Experience working closely with sales, revenue operations, and customer success teams.
- Background in the healthcare or post-acute care industry.
- An MBA or equivalent business experience.
- Familiarity with Claude Code and Claude Work.
- Travel to the Mississauga or Salt Lake City office may be required for remote employees for events such as onboarding, team gatherings, and annual meetings.
- Retirement plan matching.
- Flexible paid time off.
- Wellness programs.
- Parental leave.
- Fertility and adoption support.
- Continuous development.
- Employee assistance programs.
- Equal employment prospect and accommodations for candidates with disabilities.
- AI tools are used in the hiring process for candidate screening and assessment.