Elevate customer success as a Senior Scaled Customer Activation Manager in Toronto with Ramp. Focus on activating self-service accounts and enhancing customer onboarding processes in a hybrid work model.In this full-time role, you will activate and expand Ramp's self-service customer segment while contributing to the international customer success team. Your responsibilities will include managing SMB accounts, streamlining onboarding, and implementing efficient automation processes.



You'll also collaborate closely with Product teams to relay critical customer feedback and drive high customer satisfaction.Key Responsibilities:Understand Ramp's product for efficient customer onboardingManage micro-SMB and SMB accounts with minimal callsPrioritize tasks for seamless customer implementationCollaborate with Product teams to address customer needsAnalyze data to refine customer experience strategiesRequirements:3+ years in sales, customer success, or operationsStrong project management and communication skillsProven ability to manage a large customer portfolioProactive attitude with a focus on ownershipFamiliarity with accounting software is a plusEnhance customer engagement and success metrics while developing within a agile startup environment.#J-18808-Ljbffr

📌 Senior Customer Activation Manager At Ramp (Toronto)
🏢 RAMP
📍 Toronto