We are currently partnered with a rapidly growing Property Tech company in Calgary, seeking a Client Experience Coordinator to support their front-line team and deliver exceptional experiences for clients.
This is a high-impact support role for an organized, resourceful coordinator who thrives behind the scenes to deliver an amazing client experience. Working closely with client-facing team members, you will execute administrative tasks, find tailored solutions for unique client requests, and keep operations running smoothly.
What You’ll Do
Task Execution and Administrative Support
- Complete logistics-related tasks assigned by the front-line team with high precision and speed
- Maintain clear operational records and log confirmations of completed tasks in internal systems
- Manage incoming phone calls, triaging inquiries, directing callers to the appropriate team members, or taking detailed messages
Client Research and Problem Solving
- Conduct timely research to deliver tailored vendor recommendations and solutions for specific client requests
- Apply resourcefulness to solve unique challenges for clients
- Anticipate client needs to proactively clear hurdles before they disrupt the client experience
Process and Operational Efficiency
- Serve as the back-of-house operational engine for client-facing team members to ensure seamless service delivery
- Partner with the broader customer experience team to identify bottlenecks and refine internal workflows
- Adapt quickly to changing daily priorities and fluctuating task volumes
What You'll Bring
- 1 to 3 years of relevant administrative or operational support experience, ideally in a fast-paced environment
- Prior experience in client-facing / customer service roles
- Strong technical aptitude with proficiency in modern office platforms and software tools
- Excellent written and verbal communication skills with a professional demeanor
- Strong organizational habits, high attention to detail, and proven task management skills
- Self-motivated and capable of managing daily priorities with minimal supervision
- Strong collaborative instincts and a team-first mindset
- Bilingualism is an asset
This is a outstanding opportunity to join a growing, tech-enabled service business that is redefining the industry, playing a central role in delivering operational excellence and high-touch support to clients.
📌 Client Experience Coordinator (Calgary)
🏢 The New Network
📍 Calgary
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