Elevate customer experience as an Engineering Manager with TELUS in Burnaby, BC. Lead feature delivery and technical excellence while improving service experiences for millions of users.As the Engineering Manager for the Services, Account, Orchestration, and Order Tracking group, you will oversee squads responsible for crucial customer service features. This full time role involves managing cross-squad dependencies and executing product priorities. Your main goal is to ensure high-quality software delivery that enhances agent usability and customer satisfaction.Key Responsibilities:Drive technical delivery roadmap for key featuresProvide guidance in Casa's feature developmentManage downstream orchestration layer and API complexityLead application launches from inception to productionMentor engineering leads across squadsRequirements:7+ years software engineering experience3+ years in engineering managementHands-on expertise with React, TypeScript, Node.JsProven track record managing new applicationsStrong communication skills for stakeholder engagementUtilize your engineering leadership and technical expertise to drive impactful features for TELUS customers.#J-18808-Ljbffr

📌 Engineering Manager For Customer Care Delivery (Burnaby)
🏢 Intello Technologies
📍 Burnaby