Become a Guest Service Agent at The Westley Calgary Downtown Hotel, a vibrant boutique space with contemporary charm. Deliver exceptional guest experiences, from check-in to providing local recommendations.
As a full-time Guest Service Agent, you'll work AM/PM shifts and overnight as a Night Auditor. This role encompasses customer service excellence and effective management of check-in/check-out procedures. You will liaise with guests to fulfill requests, provide concierge services, and ensure a seamless stay in the heart of Calgary.
Key Responsibilities:
• Register guests and assign rooms efficiently
• Assist with reservation blocking and special requests
• Perform accurate cash handling and credit checks
• Coordinate with housekeeping for room status updates




• Maintain guest key storage and safety procedures
Requirements:
• Prior experience in customer service or as a Guest Service Agent
• Strong communication skills, both verbal and written
• Proficiency with hotel property management systems
• Results-driven and adaptable in a fast-paced environment
• Availability for varied shifts, including nights and weekends
Deliver memorable guest experiences by leveraging your customer service skills at The Westley Calgary Downtown Hotel.
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📌 Guest Service Agent at The Westley (Calgary)
🏢 Silver Hotel Group
📍 Calgary