Elevate user experience as a Customer Operations Analyst at hiive in Vancouver, BC. Leverage your analytical skills to streamline onboarding and support for our pre-IPO trading platform.
As a key member of the Account Services team, this full-time on-site role requires 2-3 years in operations or customer-facing jobs, particularly in fintech or SaaS sectors. Your responsibilities will include enhancing user registration processes, providing technical assistance, and identifying workflow inefficiencies. You will develop user resources and communicate insights across teams to improve platform engagement.
Key Responsibilities:
• Implement efficient and compliant user onboarding processes
• Provide technical support to customer inquiries via email




• Analyze workflow issues and recommend enhancements
• Create internal documentation and knowledge base articles
• Collaborate with teams to integrate customer feedback
Requirements:
• 2-3 years of experience in operations or customer service
• Robust problem-solving and technical skills
• Excellent written and verbal communication
• Detail-oriented with a user-focused approach
• Proficiency with customer support software
Contribute to hiive's mission by enhancing customer interactions and operational efficiency.
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📌 Customer Operations Analyst at hiive (Vancouver)
🏢 Hiive
📍 Vancouver