Drive operational excellence at IntouchCX as the Vice President of Operations. Lead a high-performance culture while managing multiple client accounts and enhancing service delivery capabilities.This senior position mandates a performance-driven leader to oversee training, quality control, and collaboration with global teams. The successful candidate will have over a decade of experience in contact centers and P&L accountability, focusing on implementing best practices that improve margins and address client needs effectively.Key Responsibilities:Foster collaboration on strategic plans with departmentsManage adherence to internal KPIs and corporate policiesBuild a robust Operations team with mentoring and trainingDirect audits to maintain compliance and process fidelityInspire teams and drive initiatives for positive improvementsRequirements:10+ years of contact center senior leadership experienceHigh school diploma required, postsecondary preferredSignificant experience in business process outsourcingProficient in Microsoft Office and preferable in Google SuiteStrong communication and analytical skillsetLead transformative changes in operations and deliver exceptional client outcomes at IntouchCX.#J-18808-Ljbffr

📌 Vice President Of Operations At Intouchcx (Winnipeg)
🏢 Intouchcx
📍 Winnipeg