"What can I do for you?" is your mantra at Germain Hotels as a Guest Services Agent. Deliver exceptional, personalized attention to ensure memorable guest experiences every day.As a Guest Services Agent, you will be the welcoming face for guests arriving at Germain Hotels. Your responsibilities include efficiently managing check-ins and check-outs, responding to guest requests with creativity, and resolving issues proactively. Collaborating with various departments, you will provide the information needed for a tailored guest experience.Key Responsibilities:- Manage guest check-ins and check-outs smoothly- Respond creatively to guest requests in various formats- Resolve guest issues with professionalism and care- Collaborate with departments to enhance guest experience- Assist in verifying and detailing arrival and departure logsRequirements:- Diploma in Hospitality is an asset- Solid oral and written communication skills- Positive, customer-oriented attitude- Ability to handle difficult situations calmly- Experience with OPERA PMS is a plusBring your customer service skills, attention to detail, and passion for hospitality to Germain Hotels!#J-18808-Ljbffr

📌 Bilingual Guest Service Agent ( Full-Time ) (Boucherville)
🏢 Fairmont Château Laurier
📍 Boucherville