Join Intact as a Customer Accounts Representative in a hybrid position focused on delivering exceptional service. Engage with clients and brokers to assist with billing needs in a supportive environment.This full time, permanent role based in St. John's, Newfoundland, requires a proactive individual who excels in a fast-paced call center. You'll be responding to customer inquiries, ensuring accuracy, and promoting digital self-service tools during your shifts, which align with business needs. Bring your customer service experience to our dynamic team!Key Responsibilities:- Respond to customer billing inquiries via phone- Maintain average handle times as per metrics- Provide assistance through clear written communication- Process account updates and premium refunds- Enhance customer experience with digital toolsRequirements:- One year of customer service experience- Previous billing experience preferred- Strong verbal and written communication skills- Detail-oriented with excellent organizational skills- Ability to work independently in a hybrid modelLeverage your customer service skills to support Intact's mission of excellence in service delivery.#J-18808-Ljbffr

📌 Customer Accounts Representative - St. John'S - C$43,600 - C$53,200 A Year (Winnipeg)
🏢 Intact
📍 Winnipeg