• Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC),
• REST/Streaming APIs.

Mandatory Skills

• Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC),
• REST/Streaming APIs.

Years of experience: 6-14 years only

A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters

Key Technical Skills

• Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.
• Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.
• Certifications: Salesforce Platform Developer I / II, Service Cloud Consultant

Core Responsibilities

• Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders)
  
  
  
  and Kafka topics.
• API; Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.
• Custom Apex and Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud.

Service Cloud Core Skills

• Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.
• Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.
• Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).
• AI Tools: Integrating up-to-date features like Einstein Bots or Agentforce conversational tools

Integration Experience

• API Development: Connecting external systems using REST and SOAP APIs.