Drive operational excellence at IntouchCX as the Vice President of Operations. Lead a high-performance culture while managing multiple client accounts and enhancing service delivery capabilities.

This senior position mandates a performance-driven leader to oversee training, quality control, and collaboration with global teams. The successful candidate will have over a decade of experience in contact centers and P&L accountability, focusing on implementing best practices that improve margins and address client needs effectively.

Key Responsibilities:
• Foster collaboration on strategic plans with departments
• Manage adherence to internal KPIs and corporate policies
• Build a robust Operations team with mentoring and training




• Direct audits to maintain compliance and process fidelity
• Inspire teams and drive initiatives for positive improvements

Requirements:
• 10+ years of contact center senior leadership experience
• High school diploma required, postsecondary preferred
• Significant experience in business process outsourcing
• Proficient in Microsoft Office and preferable in Google Suite
• Robust communication and analytical skillset

Lead transformative changes in operations and deliver exceptional client outcomes at IntouchCX.
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📌 Vice President of Operations at IntouchCX (Winnipeg)
🏢 Intouchcx
📍 Winnipeg